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AI Studio FAQ and Troubleshooting

This is the lookup page for anything the AI shows you that you weren't expecting. Find the exact message you saw in the sections below — grouped by what kind of message it is — then read the answers to the questions customers ask most.

The one rule worth memorising: you are only ever charged for a generation that actually delivered a result. Every message below that reports a failure, a decline, or a block costs you nothing.

Working states and empty inputs​

"Tell the AI what to write about first." / "Paste some copy to improve first." / "Describe the image first."​

You pressed a generate button with an empty (or almost empty) input. Nothing was sent and nothing was spent — fill the box in and try again.

"Writing…" / "Generating… this can take a few seconds."​

Normal working states. The button is disabled while the AI runs. Images take noticeably longer than text.

"Please wait 30s" (counting down on the button)​

Normal pacing between generations, not an error. The exact number of seconds is shown on the button and counts down; the button re-enables itself when it reaches zero.

Limits, plans, and reliability​

"You've used today's AI text actions." / "You've used your AI text allowance (daily and/or monthly)."​

Your text allowance is spent for the current window. Daily allowances reset at 00:00 UTC, monthly allowances on the 1st of the month. The panel that appears under the message tells you which plan raises your allowance — or, if reliability is the cause, how to restore your full quota for free. See AI quotas and limits.

"You've used your AI image allowance (daily and/or monthly)."​

The same, for images. Image allowances have both a monthly and a daily window, and generation is blocked when either is full.

"AI image generation is a top-tier feature, available on ... and above."​

Your current plan doesn't include image generation. The message names the plan that unlocks it, and the panel underneath tells you how many images a month that plan includes.

"Image generation is limited while your reliability recovers."​

You're on a plan that includes images, but your reliability score is below the Fair band, so images are switched off for the moment. Clean, on-time activity brings them back — an upgrade won't.

"Your AI limits are reduced while your reliability recovers — a clean streak restores them."​

The amber note under your meters. Your reliability score is below the Fair band, so your allowance is throttled and images are off. Complete your commitments cleanly and on time to climb back — reaching Fair (5.0) restores your plan's full quota.

"AI is paused on your account while a review is open. It returns as soon as the review is resolved."​

Your account is under review, which pauses all AI features. Access returns automatically when the review closes — no upgrade or action needed.

Declines and sign-in​

"That request breaks our content policy. Please try a different, on-topic prompt."​

Your prompt matched a content-policy rule. No AI action was spent. Rephrase your brief in plain advertising terms — see Content rules for AI for what's declined and how to rephrase.

"Please sign in again."​

Your session expired or you're not signed in. Sign in at https://onflowads.com/signin and reload the Studio.

Errors and outages​

"The AI couldn't generate that just now — no action was used." / "The AI returned an empty result — no action was used." / "The AI couldn't create that image just now — no image was used."​

A temporary failure. Your allowance was automatically refunded. Wait a moment and try again.

"The AI hit an unexpected error. Please try again in a moment."​

Something went wrong on our side. Nothing was charged. Try again shortly; if it keeps happening, contact support.

"Too many attempts. Please wait a minute and try again."​

You've sent many requests in a short burst. Wait briefly, then retry — nothing was charged.

"AI is temporarily unavailable. Please try again shortly."​

The AI service itself is briefly down or being switched over. Your quota is untouched. Try again later.

"AI is being set up by the team. This page will start working as soon as it's switched on."​

The banner shown while AI is not yet enabled on the platform. Nothing to do on your side.

"This AI feature is currently turned off."​

That specific AI feature has been switched off by the team, usually temporarily. Other AI features keep working.

"Network error. No action was used." / "Network error. No image was used."​

Your connection dropped mid-request. Nothing was charged. Check your connection and retry.

Confirmations​

"Your link is now tracked — see clicks & conversions in Link Tracking."​

Not an error — a confirmation. The URL you supplied to Generate was converted into a tracked link so you can follow clicks. See https://onflowads.com/telegram/dashboard/links.

"Copied to clipboard."​

Confirmation that the Copy button worked.

Frequently asked questions​

Do failed generations count against my quota?​

No — never. An action is only spent when the AI actually delivers a result. Any failure refunds the reserved action automatically, and the message says "no action was used" or "no image was used."

Do Generate and Refine have separate limits?​

No. They share the single daily and monthly AI text allowance, together with all the 🤖 helper buttons across the product.

Does using the Telegram bot's AI use up my website quota?​

Yes, if your Telegram account is linked to your Onflow Ads account — the allowance is one shared meter across both. That's by design, so your limits are the same wherever you work.

Why does the image card show a lock?​

AI image generation is included only in the top plans. The lock panel's See plans button takes you to https://onflowads.com/pricing, and the panel you get when you try to generate names the exact plan that unlocks images. If you're already on an eligible plan, the lock heading tells you whether the cause is an open review or recovering reliability.

Can I use the generated copy outside Telegram?​

Yes. Click Copy and paste anywhere. The formatting is Telegram-style bold, italic, and links, so posts look their best on Telegram, but the plain text works everywhere.

That's link tracking: Onflow Ads wrapped your URL in a tracked link so you can see clicks, devices, and conversions on the Link Tracking page. Visitors still land on your original URL. Links that can't be tracked — Telegram t.me addresses, and links back to onflowads.com — are left unchanged.

Where do my AI images go after I generate them?​

They're shown on the page for you to Download as a PNG. Save the file — the Studio doesn't keep a gallery of past generations.

Can I get more AI actions without upgrading?​

Two ways: wait for the reset (daily at 00:00 UTC, monthly on the 1st), or earn the bonus headroom that a Trusted reliability score (9.0 and up) adds on top of your plan's text allowance.

Does the Studio save my drafts or history?​

No. There's no history or gallery. Copy the text or download the image before you generate again or leave the page — a new result replaces the previous one on screen.

Does AI cost money from my wallet?​

No. AI is metered in actions included with your plan; your wallet balance is never debited for a generation.

I think a decline was a mistake. What can I do?​

Rephrase the brief — the rules key on specific scam and abuse phrasing, not on your product category. If a clearly legitimate prompt keeps being declined, contact support from the website and include the exact wording you used. See Contact us.

Nothing on the page works and there's no error. What now?​

Reload the page first — most cases are an expired session. If the meters stay as dashes, sign in again at https://onflowads.com/signin. If it persists, check the status page and then contact support.