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Resetting Your Password

If you've forgotten your password, you can reset it yourself in three short steps at https://onflowads.com/reset-password. You'll need access to the email inbox on your account.

Step 1 — Request a reset code​

  1. Go to https://onflowads.com/reset-password (or click Forgot password? on the sign-in page).
  2. Enter your account's Email address.
  3. Click Send reset code.

You'll see: "If an account exists for that email, we've sent a 6-digit code." For your privacy and security, the page shows the same message whether or not the email is registered — so nobody can use this form to check whether an address has an account.

Step 2 — Enter the code​

  1. Open the email from Onflow Ads and find the 6-digit reset code.
  2. Type it into the Reset code box on the Check your email step.
  3. Click Verify code.

The same code rules apply as during sign-up:

  • The code is valid for 10 minutes.
  • You get 5 attempts; the page tells you how many are left.
  • Resend code is available with a 60-second cooldown, up to 4 resends.
  • Too many wrong codes locks the flow for 6 hours for your security.

If the code expires, the page sends you back to Step 1 to request a fresh one.

Step 3 — Choose a new password​

  1. On the Choose a new password step, enter your new password and repeat it in Confirm new password.
  2. Click Reset password.

Your new password must meet the same rules as at sign-up: 8-20 characters with a lowercase letter, an uppercase letter, a number and a symbol, no spaces, not a common password, and not containing your email's name part.

On success you'll see "Your password has been reset. Please sign in with your new password." and be taken to https://onflowads.com/signin.

You'll be signed out everywhere

Resetting your password immediately signs your account out of all devices and browsers. This is deliberate: if someone else had access to your account, their session is now dead. Sign back in with the new password.

Time limit on Step 3

After your code is accepted you have about 15 minutes to set the new password. If the page says your reset session expired, start again from Step 1.

Troubleshooting​

  • No email arrived — check spam/promotions, then use Resend code. If you signed up with Telegram (or Google/Apple) and never set a password, sign in that way instead — see Signing In with Telegram.
  • "Password reset by email isn't available right now" — email delivery is temporarily unavailable on our side; please contact support.
  • You still know your password and just want to change it — password reset is currently the way to set a new one; run the flow above while signed out.

Next: Two-factor authentication — make a password alone never enough to get into your account.