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Policies FAQ

Quick answers to the questions this section gets asked most. Each answer links to the page with the full detail.

The pages in this guide are plain-language summaries; the legal pages control if they ever differ. Full summaries: Terms, Privacy, Refunds.

Does Onflow Ads sell my data?​

No. Personal information is never sold. See the Privacy Policy summary for exactly who sees what.

Can Onflow Ads post to my channel whenever it wants?​

No. The platform only posts the campaigns and slots you set up, and it never messages your audience privately. Disconnecting a channel revokes access at any time.

How old do I have to be to use Onflow Ads?​

At least 18, or the age of majority where you live.

How do I close my account?​

Disconnect your channels and contact support@onflowads.com from the account's email address. Withdraw any balance you want to keep first — see Terms of Service.

Refunds​

I topped up my wallet by mistake. Can I get the money back?​

Only within 12 hours of the top-up being credited, only if none of it has been spent, and only as a manually reviewed request — not a guarantee. An approved refund is paid to your external destination net of an 18% platform fee plus gateway fees. Request it from the Refunds tab of your wallet. Full detail: Refund Policy.

A Boost order only partly delivered. What happens?​

The unfulfilled portion is refunded to your wallet automatically — no request needed.

Can I cancel a paid placement?​

Before the owner accepts it: yes, for a full wallet refund with no fee. After they accept but before it goes live: yes, but a late-cancellation fee goes to the owner and you take a reliability penalty. Once it is live: no. See Refund Policy.

I was charged but my wallet wasn't credited.​

Payments reconcile automatically once the provider confirms them. If nothing appears within a few hours, contact support with the date, amount and reference — a genuinely failed charge is refunded in full.

Is a refund the same as a withdrawal?​

No. A withdrawal moves your own balance out of the platform. A refund unwinds a specific payment or purchase. See Refund Policy.

Reliability score​

What score do I start with?​

8.0 — neutral-high, the same for everyone. See Your reliability score.

Do the website and the Telegram bot have separate scores?​

No. One score per account, everywhere. A penalty earned on one surface applies on the other in the same breath, and it can't be rebuilt faster on one than the other.

Can I buy a higher score?​

No. Plans change your limits, fees and tools — never your score.

Will my score drop if Telegram goes down and my ad can't post?​

No. System and platform failures never cost you reliability — the buyer is refunded or rescheduled instead. Only failures that are genuinely your fault (removing the bot, revoking its rights, deleting the post early) are penalized, and unclear cases go to a human with no penalty.

Does deleting a post after the paid window count against me?​

No. Once the purchased window has fully elapsed, the deal is complete — deleting the post afterwards is fine. Deleting it during the window is the −1.50 "post removed early" penalty.

My views were lower than expected. Is that a penalty?​

No. Reliability penalizes non-delivery of the placement, never market view variance — no owner fully controls views. Underdelivery remedies, where offered, are financial.

How do I get back above 8.0?​

Only by completing real deals — for example +0.20 per clean delivery as an owner and +0.10 as an advertiser, with smaller credits for other clean runs. Automatic clean-streak healing stops at 8.0; everything above neutral is earned.

Appeals and disputes​

How do I contest a penalty?​

Open your reliability page, scroll to Your ledger, and click Appeal on the entry. A human reviews every appeal; if it is overturned, the exact points come back. While an appeal is under review you can't submit another for the same entry. Full steps: Appeals and fraud concerns.

What happens if my fraud concern is rejected?​

A rejected concern costs the raiser −0.50 reliability, and a repeated pattern of rejected concerns costs more. Raise concerns you genuinely believe in, with evidence.

Is there a deadline for raising a fraud concern?​

Yes — a concern can only be raised for a limited period after the post is published, and only once the owner has actually posted. After that the window closes. See Appeals and fraud concerns.

I confirmed a placement and then found a problem. Can I undo it?​

Confirming releases the payment immediately, so check the post is live and correct before confirming. If a genuine problem surfaces afterwards, contact support@onflowads.com with your order reference.

Does appealing make things worse if I lose?​

No. A dismissed appeal leaves your record exactly as it was.

Fraud and bot protection​

Can an automated check take money out of my wallet?​

No. Automated checks pause payouts and hold escrow. Money moves back to a buyer only through a refund path — an automatic service refund, an insurance refund on a covered plan, or a human-resolved concern. See Fraud and bot protection.

What does it mean when my placement is "flagged automatically"?​

The delivery monitor found the post gone or the channel unreachable during the purchased window. The payout on that order pauses, both parties are notified, and the owner takes the −1.50 penalty. Re-post the ad or contact support, and appeal the ledger entry if the flag was wrong.

I got a "403 — automated access is disabled" page. Why?​

Automated crawler and scraper traffic is blocked to protect the site and its members' data. Normal browsers are never affected. If you need programmatic access, use the official developer APIs from your dashboard.

Why do I keep seeing "Too many attempts"?​

Rate limiting. It protects your account and keeps the service responsive. Wait it out — a minute for the general limit, a few hours for the sign-in ones. It never touches your score or your standing.

Account standing​

What's the difference between "Under Review", suspended, and a low score?​

  • Under Review — a dispute involving you is open, or your wallet is on hold; new deals, withdrawals and AI pause until it resolves; nothing is held against you if you're cleared.
  • Low score — a specific product's floor refuses new deals until your score recovers; everything else works.
  • Suspended — a time-boxed account block; you can't sign in until the date shown, then it lifts automatically.

See Account standing for all states.

Why did my label change to "Under Review"?​

A fraud concern involving your account is open, or your wallet is on hold. Your tier is hidden (not shown against you), the score stops auto-healing, withdrawals pause and you can't start new deals until it resolves. The open concern moves your score only if it is upheld.

I'm below a floor. Can I still get paid for work I already did?​

Yes. A floor only refuses new starts. Everything already in flight finishes and pays out normally.

Can I reset a bad record by deleting my account and signing up again?​

No. A below-baseline reliability record follows the identity — re-registering starts from the record's floor, not a fresh 8.0.

I'm locked out with "Too many attempts."​

That's sign-in protection after repeated failed attempts, not a conduct action. It clears on its own after a few hours; the password-reset flow is also available.

What's the difference between suspended and banned?​

A suspension shows an end date on the sign-in page and lifts automatically. A ban has no end date. Both block sign-in completely.

Still stuck?​

Email support@onflowads.com, use onflowads.com/contact, or message @OnflowAdsBot. Privacy matters go to privacy@onflowads.com.