Get in touch about privacy
Reach the Onflow Ads team with any privacy questions or to exercise your rights. We typically reply within one business day.
Use our contact form for general questions.
Privacy Policy
Your data powers your growth — not someone else's. This policy explains what Onflow Ads collects, why we collect it, how we use and protect it, and the choices and rights you have.
Introduction
Onflow Ads ("Onflow Ads", "we", "us", or "our") operates the website at onflowads.com and the advertising-placement marketplace and cross-promotion engine for the Onflow Ads marketplace and supported social platforms — including Telegram (via the Onflow Ads bot), with Instagram, YouTube, X, TikTok, and Discord on the roadmap. This Privacy Policy describes how we handle personal information when you visit our site, create an account, connect a channel or account, or use our cross-promotion and paid-campaign features.
By using Onflow Ads, you agree to the practices described here. This policy works alongside our Terms of Service — please read both. If you do not agree with this policy, please do not use the service.
We aim to collect only what we need to run the service, keep it secure, and give you clear control. We do not sell your personal information.
Information We Collect
We collect information in a few different ways, depending on how you use Onflow Ads:
Information you provide
- Account details — such as your email address and password when you create an account or sign in.
- Channel & account details — the channels or accounts you connect across supported social platforms (such as Telegram), including name, handle, public description, follower or member count, and category, so the engine can match and post on your behalf.
- Campaign content — ad copy, creatives, budgets, targeting preferences, and scheduling you submit for cross-promotion swaps or paid campaigns.
- Communications — messages you send us through the contact form, support requests, or the Telegram bot.
Information collected automatically
- Usage data — pages viewed, features used, and actions taken within the website and bot.
- Device & technical data — IP address, browser type, operating system, referring pages, and approximate location derived from your IP.
- Performance data — impressions, member growth, slots filled, and campaign results we generate to power your analytics.
Payment information
When you run paid campaigns, payments are processed by third-party payment providers. We receive limited transaction data (such as amount, status, and a reference) but do not store full card numbers on our own systems.
How We Use Information
We use the information we collect to operate, maintain, and improve Onflow Ads, including to:
- Provide the service — auto-match channels, post cross-promotions and paid ads, and confirm bookings.
- Process payments and reserve ad slots when a payment clears.
- Generate analytics and reports on growth, impressions, and campaign performance.
- Power AI assistance for ad copy, targeting suggestions, and channel matching.
- Communicate with you about your account, transactions, support requests, and service updates.
- Detect, prevent, and respond to fraud, abuse, security incidents, and violations of our Terms.
- Comply with legal obligations and enforce our agreements.
We rely on legal bases including performance of our contract with you, our legitimate interests in running and securing the service, your consent (where required, such as for certain cookies), and compliance with legal obligations.
Platforms & Third-Party Data
The Onflow Ads marketplace is built on top of the social platforms it supports. When you connect a channel or account — for example, a Telegram channel through the Onflow Ads bot — we access information made available by that platform's API, such as your channel or account's public profile, follower or membership figures, and the content we post on your behalf.
Your use of each connected platform is also governed by that platform's own privacy policy and terms, which we do not control. We encourage you to review them. We only request the platform permissions necessary to match, post, and report on your campaigns.
We never message your audience privately or post outside the campaigns and slots you set up. You can disconnect a channel or account at any time to revoke our access on that platform.
We also work with service providers — for hosting, payment processing, and analytics — who may process data on our behalf. These providers are bound to use the data only to deliver their service to us.
Data Retention
We keep personal information only for as long as needed to provide the service and for the legitimate and lawful purposes described in this policy. Retention periods depend on the type of data:
- Account, channel & connected-account data — retained while your account is active, and for a reasonable period afterward in case you return.
- Campaign & analytics data — retained to provide historical reporting and improve matching, then aggregated or removed.
- Transaction records — kept as long as required to meet tax, accounting, and legal obligations.
When you delete your account, we delete or anonymize your personal information within a reasonable timeframe, except where we must retain it to comply with the law or resolve disputes.
Security
We use technical and organizational measures designed to protect your information, including encryption in transit, access controls, and ongoing monitoring with health checks and watchdogs across the platform. Payment details are handled by PCI-compliant payment providers.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You also play a part — keep your password confidential and notify us promptly if you believe your account has been compromised.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to fix inaccurate or incomplete data.
- Deletion — request that we erase your personal data, subject to legal limits.
- Restriction & objection — limit or object to certain processing, including for legitimate-interest purposes.
- Portability — receive your data in a portable, machine-readable format.
- Withdraw consent — where we rely on consent, withdraw it at any time without affecting prior processing.
To exercise any of these rights, contact us or email privacy@onflowads.com. We will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with your local data-protection authority.
Children's Privacy
Onflow Ads is not directed to children, and we do not knowingly collect personal information from anyone under the age of 16 (or the minimum age required in your jurisdiction). If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
International Transfers
Onflow Ads operates online and works with service providers located in different countries. As a result, your information may be processed and stored outside the country where you live, including in jurisdictions with different data-protection laws.
Where we transfer personal data internationally, we use appropriate safeguards — such as standard contractual clauses or equivalent mechanisms — to help ensure your data remains protected in line with this policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the service or by email.
We encourage you to review this page periodically. Your continued use of Onflow Ads after changes take effect means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, we are happy to help.