Terms of Service

These Terms govern your use of Onflow Ads on the web, in Telegram and through our tools. They are an agreement between you and the business operating onflowads.com from India under the name Onflow Ads, which is subject to Indian law and to the jurisdiction of the Indian courts.

Published: 26 October 2026
Effective: 26 October 2026
Version: 3.6

This version applies to everyone from 26 October 2026. Its changes concern the Support Assistant, Onflow AI context and the rights our Bot needs in your Channel; everything else is as in version 3.5, in effect since 21 October 2026. Earlier versions are no longer published; section 1.6 explains how to get a copy.

What is changing

Version 3.6 takes effect for everyone on 26 October 2026. It describes the new Support Assistant and adds Onflow AI context, messages you can buy to make a conversation longer. It reduces no right you have and raises no fee, so it takes effect when it is published (section 25.2). Changes in version 3.6:

The Support Assistant. Each conversation holds a number of messages set by your Plan, or by us when you are signed out or on our careers pages, shown in the product, and your Plan does not limit how many conversations you start. When one is full you can start a new one or ask for a person. To prevent abuse we may limit how many messages and conversations an Account or a network address sends or starts in a given time, and pause the Support Assistant for it until the end of the day (UTC) when its use that day is far above normal use, or for 24 hours after repeated abusive messages. At busy times it may be unavailable for a while; a person stays available. A conversation becomes a support ticket only when you ask for a person: section 10.7.
Your Account in the chat. The Support Assistant reads your own Account's records only in the chat on onflowads.com. On the Guide, our blog and our careers pages it answers from our published material and sends account questions to onflowads.com: section 10.8.
Screenshots. The support chat no longer accepts screenshots: section 10.9.
Onflow AI context. Signed in on onflowads.com, you can buy messages that let a conversation go past the number your Plan gives it. Onflow Credit pays first, then your Wallet. Units we grant you are used first, then the units that expire first, and units expire 12 months after the purchase. Within 14 days you can have the unused units refunded, each used unit charged at $0.05, and the part paid from your Wallet comes back as Locked Balance. Onflow AI context is not an add-on or an allowance and has no cash value: section 2, section 10.11, section 12.1, section 13.7, section 14.1, section 24, section 25.3 and section 30.
Your Channel's record of administrative actions. We no longer ask you to add an Onflow Ads account to your Channel: our Bot is the only Telegram account we ask you to add (section 4.2).

Version 3.5, published on 20 October 2026, replaces version 3.4 (published on 20 October 2026), which had not yet come into force for existing members. Version 3.4 replaced version 3.3 (published on 20 October 2026), which had not yet come into force either. Version 3.3 replaced version 3.2 (published on 20 October 2026), which had not yet come into force either. Version 3.2 replaced version 3.1 (published on 19 October 2026), which had not yet come into force either, and version 3.1 replaced version 3.0 of 14 October 2026, which itself replaced the Terms of 26 September 2026. Version 3.5 took effect for everyone on 21 October 2026. Changes in version 3.5:

In effect from 21 October 2026. Version 3.5, first published on 20 October 2026, now takes effect on 21 October 2026, the day its effective date was brought forward, instead of 20 November 2026, because the rules it describes are live and no member was bound by an earlier version.
Pulse and Brand Lift. A brand's poll is charged when it is confirmed for every Channel invited, and the share for Channels that do not accept in time is refunded when the poll starts. A host keeps the Bot's right to post until the poll closes, and the part of the fee paid with Onflow Credit may be held for longer. Poll totals may be combined, without naming anyone, into benchmarks. A study is charged its fee and up to the host poll fees when confirmed, and may be refused or re-quoted if the campaign moves earlier: section 6.5 and section 6.6.
When a Pulse host is paid. A host's fee lands in their Wallet 7 days after the poll completes, or later if the host's reliability band is lower when it is paid (10 days, 14 days or 21 days), and never sooner. The brand may dispute a payout within 72 hours after the poll completes; a person decides whether it is paid, split or refunded: section 6.7 and section 6.8.
Releasing a payout early. A brand may release a host's fee before that time once the poll is confirmed live. It gives up disputes, refunds, make-goods, guarantees and our help with fraud for that order, cannot be undone, and never covers the part paid with Onflow Credit: section 6.9.
Pulse penalties. A deleted poll lowers a host's score only when our checks prove it. Rewards offered for votes, and a brand's poll that broke our content rules, are penalised only after a person reviews the evidence and you have had the chance to answer, and can be appealed; rewards for votes also end Pulse hosting while the penalty stands: section 6.10 and section 15.7.
Poll limits. A poll may have as many answers, and questions and answers as long, as Telegram allows for a poll, counted the way Telegram counts them; a poll that does not fit is refused before anything is charged: section 6.5.
When a Paid Promotions payout is paid. A Channel Owner's payout lands in their Wallet 7 days after the ad's run ends, or later if the Owner's reliability band is lower when it is paid (10 days, 14 days or 21 days), never before the Advertiser's dispute window has closed and never while a Concern is open. No Plan pays sooner: the faster payout speeds of some Plans, the Owner's paid early payout and the Advertiser's confirmation that released the payout are withdrawn: section 7.2, section 7.9 and section 13.5.
Paid Promotions disputes and early release. An Advertiser may raise a Concern from publication until 72 hours after the run ends, with a reason and evidence; a person decides to release the payout, split it or refund the Advertiser. An Advertiser may instead release a payout early once our checks confirm the ad is live, giving up disputes, refunds and our help with fraud for that booking: section 7.9 and section 7.10.
The services discount. Paid Plans take a discount of up to 18% off some of our own service prices, never off marketplace fees or anything paid to another Member, and never together with a coupon: section 13.7.
Onflow Credit pays only our own part. For a Pulse poll, a Brand Lift study or a paid Syndicate licence, Onflow Credit may pay only our platform share, the study fee or our fee on the licence. The hosts' fees and the licensor's share must be paid from your Wallet, the quote shows the split, and a poll, study or licence request your Wallet cannot cover is refused: section 6.11, section 6.4 and section 30.3.
When Pulse money comes back. If a host deletes a poll early, as our checks prove, or a brand's dispute is upheld, the host's fee comes back to the brand and we keep our platform share, and the Onflow Credit that paid it stays spent. If a poll fails because of a fault on our side, the brand gets everything back, the study fee included where a Brand Lift study cannot produce its result, and the host is not paid and not penalised. Each part of a refund returns to the balance it came from, and an early release releases only money paid from the Wallet. Purchases made before these rules applied keep the rules they were bought under: section 6.11, section 6.8 and section 30.4.
Proof before a penalty, and reversal of everything. An automatic penalty needs a complete record of evidence that shows it was your own act; something that only looks like a breach, or a problem on Telegram's side or ours, never lowers your score, and one event is penalised once. Where a breach can be put right, we first tell you and give you time to fix it, and a fix in time is only a warning. Penalties that turn on a judgment are decided by a person after you have had the chance to answer. A penalty found wrong is reversed together with everything it caused, including money it held back: section 15.10, section 15.11 and section 15.13.
Reliability bands. Your band (Good, Watch, Restricted or Frozen) follows your score. Below Good it limits what you can start in Pulse, Brand Lift and Syndicate, and while Frozen also Verified audits, Brand Safety scans and spending Onflow Credit; a new Account starts on probation limits for its first hostings; and the product always tells you why and how to get back: section 15.12.
Your Account role (21 October 2026). Every Account has one role, Advertiser or Channel Owner, chosen once when you first open the Telegram dashboard after connecting the Bot. It is final for every part of the Services, not only Paid Promotions; you confirm it after we show you what each role can do; we correct it only for a clear mistake, never for a change of mind, and never while anything on the current side is in progress: section 3.2.
Concerns, edits and linked Accounts (21 October 2026). A Concern about a booking holds only that booking's payout: it no longer places a Hold on the Owner's Wallet, puts the Owner's Account Under Review or changes anyone's reliability band, and the Owner's other bookings, Withdrawals and new deals continue. An edit that takes every link of the Advertiser out of a published Placement is a breach the Owner is first given time to put right. A link to another Account never, by itself, lowers your band or makes what was done from that Account your act; a person decides on the evidence: section 7.7, section 7.10, section 15.3 and section 15.12.
Inactive Accounts with an extremely low reliability score (21 October 2026). Only an Account in the Restricted or Frozen band whose score stayed at or below 2.0 for 30 days with no activity is warned, and deleted 7 days later unless you sign in or press Keep my account; never a regular Account, and never an Account holding money, with something in progress, a paid Plan or an open appeal. Your score does not change because of it: section 15.14.
Pausing the deletion of inactive Accounts (22 October 2026). We may pause the process for inactive Accounts with an extremely low reliability score. While it is paused, no Account is warned or deleted, and when it resumes an Account whose deletion date passed in the meantime is warned again and given a new 7 days; it is never deleted at once: section 15.14.
Grants of Onflow Credit (21 October 2026). Onflow Credit may also be granted by Onflow Ads, for example as goodwill or as compensation. Each grant is recorded with its reason, which is shown with the entry in your Wallet, and granted credit follows the same rules as any other Onflow Credit: section 30.2.

Changes in version 3.4, which take effect on the same date:

Telegram and your Account. Opening the Website from Telegram no longer signs you in or opens an Account: an Account is opened by signing up, or by continuing with Google, Apple or Telegram. If the Telegram account you link already has an Account that was opened by signing in with Telegram, the two are combined only if you sign in with that Telegram account on the Website and confirm it there: section 1, section 2, section 3.1 and section 11.1.

Changes in version 3.3, which take effect on the same date:

Syndicate licences. A paid licence is charged when the host requests it and held, and is refunded in full if the licensor declines the request or it expires unanswered. The part of a licensor's payout that the host paid with Onflow Credit may be held for longer, and nobody may license a post to themselves or to a linked Account: section 6.4.

Version 3.2 corrected how section 6.2 describes a Verified score and said that a Brand Safety make-good is returned as Locked Balance. The main changes versions 3.1 and 3.2 made, which take effect on the same date, are:

Corrections in version 3.2. A Verified score looks at whether placements were posted and ran in full, the response they drew compared with the same ads elsewhere, and the views they reached compared with the Channel's own posts of a similar age; a Brand Safety make-good is returned as Locked Balance: section 6.2 and section 6.3.
A service we no longer offer. We have withdrawn the service that sold views, subscribers and reactions delivered by third-party suppliers, together with its automatic rules, its developer API and webhooks, its wholesale rates and its branded storefronts. Their terms are removed from this agreement: section 5.1.
Onflow Credit. The credit that referral rewards, the Cross-Promotion completion reward, the Subscriber Exchange delivery floor make-good, deposit bonuses and restores are paid in is now called Onflow Credit. It may be used only for Verified audit reports, Syndicate licences, Pulse polls, Brand Lift studies and Brand Safety scans, where and when we offer them. It cannot be withdrawn or transferred and has no cash value, and a refund returns each part of a payment to the balance it came from. Any balance you hold carries over in full: section 30.
Research and trust features. New clauses apply if you use Onflow Verified, Brand Safety Shield, Syndicate, Pulse or Brand Lift: how scores and verdicts are made and appealed, licensing and the attribution line, copyright complaints, polls without incentives and anonymous totals only, and lift results as statistical estimates: section 6.
Earlier versions. Earlier versions of these Terms are no longer published on the Website; we send a copy of the version that applied to you on request: section 1.6.
The Telegram bot and the updates channel. Using our Telegram bot, including linking it to your account, now requires membership of our official updates channel: section 11.2 and section 34.2.
Deleting your account. On plans that include it, you can ask for your account to be deleted from the support chat. Deletion runs after a grace period you can stop, and pauses while money is still due to be paid to you: section 24.1.
Links in ads. Every link in an ad is published as one of our short links, and a post whose links we cannot handle that way is refused before any charge. Links outside Telegram are no longer an add-on bought for a Plan: a post that has them carries one fee for the whole post, on every Plan, and the fee comes back if the post never runs: section 17.4 and section 13.2.
Your Channel's audience. Listing a Channel asks where it is run from, where most of its audience is and the language it posts in. Where the Owner's Plan includes it, these answers are shown with the listing, and Advertisers' filters match the audience country and language: section 4.1, section 7.13 and section 7.14.
Earnings and cover. Earnings become withdrawable after a holding period shown in your wallet, and Campaign Insurance cover is split between withdrawable money and platform credit according to how your partner paid it: section 12.1, section 12.6 and section 8.7.
Decisions and appeals. Every decision shows its appeal deadline, and some deadlines are short. Money that moved to another member is recovered through the product only if you appeal in time, and some first-time issues get a warning instead of a penalty: section 15.4 and section 15.9.
A clearer legal framework. The order of precedence of documents, the electronic agreement, holds and set-off, chargebacks, sanctions and verification, intellectual-property counter-notices, the limits of our liability and their exceptions, and your consumer and home-court rights: section 1.4, section 1.5, section 12.8, section 12.12, section 14.2, section 17.7, section 21 and section 27.
Serious abuse and late claims. Serious abuse now leads to withholding and recovery of the losses it caused rather than forfeiture of your balance, and no deadline in our documents cuts off a legal claim: section 24.3, section 19.5 and section 27.6.
Money when an account closes. Unspent money that came from your own top-ups is not forfeited when an account is closed: it is refunded on request, after amounts you owe and the deductions that apply, and if you leave because of a material change we also refund the unused part of a paid plan: section 24.4 and section 25.3.

This summary is not part of the agreement; the sections it links to govern.

Part 1 The agreement and your account

1 Acceptance of these Terms

In short This summary is not part of the agreement; the clauses below govern.

Using the Services means accepting this agreement: these Terms, the Privacy Policy, the Refund Policy and any Additional Terms. Summaries and the Guide explain it but do not bind. The figure shown in the product when you act applies.

1.1 The documents that form this agreement

This agreement consists of the following documents, which you accept together:

these Terms of Service;
the Privacy Policy;
the Refund and Cancellation Policy (the "Refund Policy");
any Additional Terms published in section 26, in Privacy Policy, section 27 or in Refund Policy, section 35; and
the terms shown in the product when you buy or commit to something.

The Guide, our blog and marketing pages, answers from our team or the Support Assistant, and the In-short and "What is changing" summaries are informational only and do not form part of this agreement. Where they differ from it, this agreement governs.

1.2 One agreement, wherever you use the Services

This agreement applies to every part of the Services, however you reach it: the Website, including when you open it from Telegram; the Bot; the Guide and our blog; and our emails.

1.3 How you accept, and acting for others

You accept this agreement when you first tick the box accepting these Terms at sign-up, continue with Google, Apple or Telegram on our sign-up or sign-in page, or otherwise use the Services. If you do not agree, do not use the Services.

Visitors are bound by this agreement as far as it is relevant to what they do, for example on our blog or in the support chat.

If you accept this agreement for a business, an organisation or another person, you confirm that you have authority to bind them. Both you and they are then bound, and "you" means each of you.

1.4 Order of precedence

If the documents that form this agreement conflict, the first in this list prevails for the matter it covers:

the Product Figure, or another condition shown in the product when you act;
Additional Terms that have taken effect under section 26, Privacy Policy, section 27 or Refund Policy, section 35;
the Refund Policy, on refunds, cancellations and money returned to you, and the Privacy Policy, on Personal Data;
these Terms; and
the Guide and other informational material, which do not form part of this agreement.

Mandatory law prevails over all of them. Nothing in this order lets a Product Figure or an Additional Term take away a right that the law does not allow us to take away.

1.5 An electronic agreement

This agreement is formed and kept electronically. Ticking a box, pressing a button or continuing through a sign-in provider is your signature. You consent to receiving this agreement, notices and receipts electronically (section 28.7), and you agree that they satisfy any requirement that they be in writing. Our records of orders, payments, messages and actions on an Account may be relied on as evidence of what was done; you may show that a record is wrong.

1.6 Which version applies

This version applies to everyone from 26 October 2026. Version 3.5 applied from 20 October 2026 to anyone who first accepted these Terms on or after that date, and from 21 October 2026, when it took effect, to everyone else; until then, earlier acceptances remained governed by the version accepted. A transaction is governed by the version that applied to you when it took place. Earlier versions are no longer published on the Website; if you ask us (section 33), we send you a copy of the version that applied to you. Later changes follow section 25.

2 Definitions

In short This summary is not part of the agreement; the clauses below govern.

Words written with a capital letter have the meanings below, in these Terms, in the Privacy Policy and in the Refund Policy.

These definitions apply throughout these Terms, the Privacy Policy and the Refund Policy. Words in the singular include the plural, and the reverse. "Including" and similar words mean including without limitation. Headings, the In-short summaries and the "What is changing" summary are for convenience only and do not affect how this agreement is read.

Onflow Ads, we, us, our: The operator of the Website and the Bot and the party you contract with under this agreement, namely the business operating onflowads.com from India under the name Onflow Ads, which is subject to Indian law and to the jurisdiction of the Indian courts. Where this agreement says company, business or operator, it means that party, whatever its legal form. Section 33 gives our contact details and those of our Grievance Officer.
You, your: The person who accepts this agreement and, where that person acts for a business or another person, that business or person as well.
Member: Anyone who holds an Account.
Visitor: Anyone who uses any part of the Services without an Account, for example to read our blog, use the support chat while signed out or send us a message through the contact form.
Services: Everything we provide: the Website, the Bot, the Guide, our blog, our emails and our support, and every product and feature offered through them.
Website: onflowads.com and its subdomains, wherever they are opened, including from Telegram.
Bot: Our Telegram bot, @OnflowAdsBot. Any other bot claiming to be ours is not ours.
Updates Channel: Our official Telegram channel for platform updates, linked from the Website.
Guide: Our guide at docs.onflowads.com. It explains the Services and is informational only; it does not form part of this agreement.
Agreement, this agreement: These Terms, the Privacy Policy, the Refund Policy, any Additional Terms and the terms shown in the product when you buy or commit to something, read together (section 1.1).
Additional Terms: Clauses we publish in section 26 of these Terms, in Privacy Policy, section 27 or in Refund Policy, section 35.
Product Figure: A price, fee, rate, percentage, limit, window, period or other figure shown in the product when you act. It is the figure that applies to that action.
Applicable Law: The laws that apply to you, to us or to the transaction concerned, including mandatory consumer-protection and data-protection law.
Account: Your Onflow Ads account, however it was opened: with an email address, or through Google, Apple or Telegram. It includes everything held under it.
Onflow Ads ID: The reference shown on an Account or another record, for example OFA-123-4567 (an illustrative number). It identifies a record; it never authorises anything (section 29).
Plan: Free, Lite, Plus, Elite, Master or Ultimate, each with the features and limits shown on our pricing page and in the product. Ultimate is offered by application, not bought.
Advertiser: A Member whose Account role is Advertiser. The role is chosen once and is final (section 3.2).
Channel Owner: A Member whose Account role is Channel Owner. The role is chosen once and is final (section 3.2).
Channel: A Telegram channel, and nothing else. A Telegram group, supergroup, user account or bot is not a Channel.
Your Content: Anything you submit to or through the Services, including creatives, listings and descriptions, posts, reviews and replies, comments, reports and the evidence attached to them, support messages and pictures and the prompts you give our AI Features.
Advertisement: Content promoted through Paid Promotions, Cross-Promotion or the Subscriber Exchange.
Order: A purchase you confirm in the product, other than a Placement, a Campaign or a Plan, such as an add-on or a feature charged per use.
Placement: A booking in Paid Promotions and the post published under it.
Campaign: A Placement, a cross-promotion or a Subscriber Exchange campaign.
Marketplace Fee: Our fee on a Placement, charged at one rate for every Plan (section 7.3).
Escrow: Our contractual holding of the charge for a Placement until it is released or refunded under this agreement. It is not a trust, and it is not an escrow account in any regulated sense.
Concern: A dispute an Advertiser raises about a published Placement (section 7.10).
Campaign Insurance: The cover each side of a cross-promotion may declare, shown in the product as campaign insurance (section 8.7). It is not insurance in any regulated sense.
Exchange Credits: Credits earned and spent only in the Subscriber Exchange. They have no cash value (section 9.4).
AI Features: Our tools that generate, analyse or classify content using artificial intelligence.
Support Assistant: The AI assistant, shown in the product as Onflow AI, that may answer support conversations first (section 10.7).
Onflow AI context: Messages, counted in units of one message, that you buy or we grant you and that let a conversation with the Support Assistant go past the number of messages your Plan gives it (section 10.11).
Wallet: The record, in US dollars, of the balances on your Account for use on the Services. It is not a bank account (section 12.1).
Locked Balance: Money in your Wallet that you can spend on the Services but cannot withdraw. We also call it platform credit.
Withdrawable Balance: Earnings in your Wallet that you can withdraw once the Holding Period has passed. Your Wallet shows it as Withdrawable.
Holding Period: The period, shown in your Wallet, before an earning becomes withdrawable. You can spend the earning on the Services during it.
Onflow Credit: Promotional Credit on your Account that may be used only for the Research and Trust Features and Onflow AI context (sections 10.11 and 30). It cannot be withdrawn or transferred and has no cash value.
Research and Trust Features: Verified audit reports, Syndicate licences, Pulse polls, Brand Lift studies and Brand Safety scans, where and when we offer them (section 6).
Promotional Credit: Onflow Credit, deposit bonuses, rewards, service credits, make-goods and any other credit we grant rather than sell.
Top-up: Adding funds to your Wallet.
Credited Amount: The amount a Top-up adds to your Wallet, before any bonus.
Amount Charged: The total you pay for a Top-up, including the Deposit Fee and any processing charge.
Deposit Fee: The fee added on top of the Credited Amount when you add funds. It depends on your Plan.
Payment Method: A way of paying that we offer at checkout, such as UPI or card, billed in Indian rupees, or cryptocurrency, billed in US dollars.
External Refund: Money returned out of the Services to the Payment Method it came from. Only a top-up refund under the Refund Policy is an External Refund.
Internal Refund: Money returned into your Wallet or your Onflow Credit.
Freeze: Setting aside the amount of a Top-up you have asked us to refund, while we decide your request.
Hold: Setting aside any other amount, Order, payout or Account while an outcome is pending, such as a review, a Concern or a verification.
Withdrawal: Your request to send Withdrawable Balance out of the Services to a payout destination.
Payout: Our release of an earning, such as payment for a Placement, to your Wallet.
Debt: A negative Wallet balance, or any other amount you owe us under this agreement.
Compensation: An amount we credit to you that is not a refund of something you paid, such as a service credit or a make-good.
Business Day: Any day other than a Saturday, a Sunday or a public holiday in India.
Reliability Score: The score from 0 to 10 that reflects how you keep your deals on the Services (section 15).
Under Review: The state of an Account while a Hold we place applies to its Wallet (section 15.3). A Concern about a booking does not put an Account Under Review.
Decision: An outcome we record about whether this agreement was kept, including a warning. It is shown with its reason and the deadline for appealing it.
Appeal: Your request that a person review a Decision.
Channel Ban: A bar on a Channel using the Services or one of our products. It continues to apply if the Channel is renamed or transferred.
Automated Measures: Automated systems, including AI, that we use together with people to screen content, detect misuse and enforce this agreement.
Personal Data: Information about an identified or identifiable individual, as defined by Applicable Law.
Processing: Any operation performed on Personal Data, such as collecting, storing, using, sharing or deleting it.
Data Fiduciary: The person who decides why and how Personal Data is processed; under the GDPR, the controller.
Data Principal: The individual whom Personal Data is about; under the GDPR, the data subject.
Processor: A service provider that processes Personal Data on our behalf.
Grievance Officer: The officer we designate to receive and resolve grievances: our designated Grievance Officer. Section 23.5 explains how to reach them.

3 Eligibility and your Account

In short This summary is not part of the agreement; the clauses below govern.

You must be 18 or older, give accurate details, hold one Account and keep it secure. You are responsible for what happens on your Account unless the fault is ours.

3.1 Who may use the Services

You may use the Services only if you are at least 18 years old, or the age of majority where you live if that is higher, and able to enter into a binding contract. You confirm this when you create an Account, and each time you add funds you confirm that you are old enough to make payments online where you live. The rule applies however your Account was opened, including through Telegram.

We may ask you for proof of your age at any time and suspend your Account until you provide it. If we learn that an Account is held by a person under 18, we will close it and delete its data, except what the law requires us to keep; unspent money from its Top-ups is refunded, and a parent or guardian may contact us, under Refund Policy, section 31.2. You must not use the Services if the law prohibits you from doing so or if we have barred you.

3.2 One person, one Account

Each person may hold one Account.

Your Account has one role, Advertiser or Channel Owner. You choose it once, when you first open the Telegram dashboard after connecting the Bot, after we have shown you what each role can do and you have confirmed that you understand the choice is final, and the role is final for every part of the Services: it decides which side of Paid Promotions, Pulse, Onflow Verified and the Brand Safety Shield you act on, while Cross-Promotion, the Subscriber Exchange and Syndicate are open to both roles. You cannot change it. We change it only to correct a clear mistake, at our discretion, and never while anything of yours on the current side is still in progress; a change of mind is not a mistake. We record every correction with its reason. What you already had on the other side when you chose, or when we corrected it, finishes under these Terms, but you cannot start anything new there. If you genuinely need the other side, you may hold one further Account for that purpose only, with a different email address and Telegram account; the two must never deal with, review or act for each other (section 16.4).

You must not use another Account to get around a limit, a penalty, a suspension or a ban. Accounts are personal: you must not sell, rent, share or transfer one, or let anyone else use your sign-in details.

3.3 Accurate information

Give us accurate information and keep it up to date. Do not register with an email address or a Telegram account you do not control. An Account opened through Telegram has no working email address until you add and verify one; until then we cannot email you (section 28.7).

3.4 Being reachable by email and on Telegram

Before you start anything new in Paid Promotions, Cross-Promotion or the Subscriber Exchange, including connecting a Channel, your Account must have a verified email address and be linked to the Bot. Linking the Bot requires membership of our Updates Channel (section 11.2).

We may apply this condition to any Account and may waive it at our discretion. It does not stop you signing in, adding funds, managing your Account or reaching support. If it blocks you from finishing or cancelling an existing deal, contact us.

3.5 Keeping your Account secure

Keep your password and recovery codes, and the email and Telegram accounts linked to your Account, secure and to yourself. Two-factor authentication protects sign-in with your password, not sign-in through a provider (section 3.6). Tell us promptly at support@onflowads.com if you suspect that anyone else has used your Account.

You are responsible for all activity on your Account, except to the extent a loss was caused by our breach of this agreement or our failure to take reasonable security measures.

We send one-time codes only for a step you have just started yourself. Enter a code only on onflowads.com, in the step that asked for it, including a request you started in our support chat. No member of our team will ever ask you for your password, a one-time code or a two-factor code. If a code arrives that you did not ask for, do not use it, change your password and tell us. Never open a link to connect Telegram that someone else has sent you.

If you sign in through Google, Apple or Telegram, anyone who controls that provider account can sign in to your Account, whatever security you have set up with us. Protect it accordingly. Access through a sign-in provider counts as access by you, subject to the exception in section 3.5. We may add, change or withdraw any sign-in route.

3.7 Recovering access

If you lose access to your Account, we may help you recover it once we have verified, to our reasonable satisfaction, that you are the Account holder. We may ask for further information and refuse a request we cannot verify. If we cannot restore your access, your balances are not forfeited: your Withdrawable Balance and any refund due remain payable to you, or to a person lawfully entitled, once your identity is established to our reasonable satisfaction.

3.8 Sanctions and restricted places

You confirm that you are not, and are not owned or controlled by or acting for, a person named on a sanctions or restricted-party list that applies to us or to our service providers, and that you are not located, organised or ordinarily resident in a country or territory subject to comprehensive sanctions. You will not use the Services for such a person or place, or in breach of sanctions, export-control or anti-money-laundering law. Tell us at once if this stops being true.

To comply with those laws we may screen, ask for information, refuse or reverse a transaction, hold a balance or payout, restrict or close an Account and make any report the law requires. We deal with an amount held under this section as the law requires. The law may prevent us from telling you about some of these steps.

3.9 If you die or lose capacity

An Account cannot be inherited or taken over. If you die or lose capacity, your legal representative, or another lawfully authorised person, may contact us with proof of the death or incapacity, of their authority and of their identity. Once we are satisfied, we close the Account and deal with its balances under Refund Policy, section 31.3; until then we may suspend it. We do not hand over sign-in details or access. You may nominate a person to exercise your data rights (Privacy Policy, section 22.5).

3.10 Closing your Account

You may ask us to close your Account at any time; the closure may wait until money due to you is settled and open deals have ended. Section 24.1 explains how, Refund Policy, section 33 explains what happens to your balances, and Privacy Policy, section 20.2 explains what we keep afterwards.

Part 2 The Services

4 Channels you connect

In short This summary is not part of the agreement; the clauses below govern.

A Channel is a Telegram channel you control. Give our Bot the rights each product asks for. We read public information about your Channel and keep copies so that deals can be measured.

4.1 What we require of a Channel you connect

You may connect a Channel only if, for as long as it stays connected:

you own it or are authorised to manage it, and you are one of its administrators;
it is public and meets the other requirements the product shows when you connect it;
it, and everything published in it, is lawful and complies with Telegram's terms and with section 16; and
what you tell us about it is accurate, including, when a product asks, where it is run from, where most of its audience is, the language it posts in and where its subscribers come from.

These are promises to us. A product may add requirements, shown before you commit.

4.2 The rights our Bot needs, and why

Each product shows which administrator rights our Bot needs in your Channel, and why. Today these include posting and deleting messages and, for some features, editing messages (used for pinning) and adding subscribers (used to count joins through an ad). Our Bot is the only Telegram account we ask you to add to your Channel. Where an Onflow Ads account is already one of your Channel's administrators, we may read your Channel's record of administrative actions concerning a post or member in question (Privacy Policy, section 6.4).

The Bot publishes only what you have agreed to, removes its own posts at the end of a run and checks, in ways that change nothing your readers see, that an agreed post is in place. Removing or reducing its rights while a Campaign runs can stop delivery, and counts as your act.

4.3 How we read a Channel

We read a Channel's public information through Telegram and other public sources; this does not depend on the rights you give the Bot. If we cannot read a Channel, its figures may stop updating and steps that depend on a fresh reading may wait.

4.4 Confirming that you run a Channel

We take reasonable steps to confirm that you control a Channel you connect, including checking its administrators with Telegram, and we rely on your promise in section 4.1. Connecting a Channel you do not control is a breach of this agreement. Our confirmation is not an endorsement, an audit of your audience or a warranty about you or your Channel.

4.5 We keep copies of what we read

We keep copies of what we read about a connected or listed Channel, including periodic readings, so that a deal can be measured against the Channel as it was at the time. By connecting, listing or naming a Channel, you confirm that we may do so. A person entitled to object may do so under section 17.7 or, for Personal Data, under Privacy Policy, section 22.

4.6 Keeping a connected Channel usable

While a Campaign or Order involving a Channel runs, keep the Channel accessible as listed and keep the Bot's rights in place. Making the Channel private, renaming, transferring or deleting it, or removing the Bot, can break delivery, and the resulting failure is attributed to you (section 15). Tell us promptly if you lose control of a Channel.

4.7 Removing a Channel

You may remove a Channel from your Account, but we may refuse or defer a removal while a Campaign or Order involving it is live. Removal changes nothing on Telegram, but it is permanent and may delete records linked to the Channel, including arrangements your partners rely on. It does not release you from commitments made through the Channel, and we may keep what we need to settle a deal, answer a dispute or comply with the law.

5 The Services

In short This summary is not part of the agreement; the clauses below govern.

This section lists what we offer and explains how it can change. The figure shown in the product when you act applies. Beta features carry no promise, and we may take parts of the Services offline.

5.1 What we offer

The Services include the Research and Trust Features, where and when we offer them (section 6); Paid Promotions (section 7); Cross-Promotion (section 8); the Subscriber Exchange (section 9); AI Features (section 10); the Bot (section 11); the Wallet and Plans (section 12 and section 13); Onflow Credit (section 30); reward programmes (section 31); support from the Support Assistant and our team; and our blog, its newsletter and the Guide. The features each Plan includes are shown on our pricing page and in the product. A feature appearing in marketing material or a menu is not a promise that it is available to you.

5.2 We may change the Services

We may add, change, suspend or withdraw any product, feature, platform, integration or service, and the limits and settings they run on. We may stop accepting new Accounts, in general or through a particular sign-in route, at any time. If a change materially reduces a paid feature during a term you have already paid for, we will give you notice and a fair remedy, such as a proportionate credit or refund under the Refund Policy. Changes to this agreement follow section 25.

5.3 Maintenance and availability

We may take all or part of the Services offline at any time, with or without notice. Deadlines and automatic outcomes may continue to run while a part is offline. We may also pause Top-ups, Withdrawals or Payouts for a time; payments already made to us are still credited, and requests already made keep their place.

If a closure of ours stopped you acting in time and harmed you, tell us promptly, quoting the reference concerned. Where our records support what you say, we will put you back where you would have been, for example by reopening a window, reversing an automatic outcome or crediting you. This does not limit any other right you have.

5.4 Prices and figures shown in the product

The Product Figure applies to your action. A figure fixed on an Order, booking, request or payment is not changed afterwards, and a change never applies to a completed transaction. If a figure shown to you is plainly wrong, for example out of date, meant for another Plan or a display error that a reasonable person would recognise, we apply the correct figure. If you paid too much, we return the difference. If the difference is material and you would rather not proceed, we cancel the action and return what you paid for it.

5.5 Beta and preview features

Features we mark as beta, preview, test or early access are provided as they are. They may be less reliable, may change or end at any time and may carry extra terms shown with them. Do not rely on them for anything critical. A paid beta feature is covered by the Refund Policy like any other paid feature.

6 Research and trust features

In short This summary is not part of the agreement; the clauses below govern.

We offer Verified audit reports, Syndicate licences, Pulse polls, Brand Lift studies and Brand Safety scans where and when we choose, on the terms and prices shown in the product. Scores, verdicts and lift results are assessments and estimates, not guarantees, and you can appeal a score or a verdict. Nobody may be rewarded for voting in a poll. A Pulse host is paid a fixed time after the poll completes, unless the brand disputes it in time; a brand may release a payout early, but then gives up its protections for that order. Onflow Credit pays only our own part of a Pulse poll, a Brand Lift study or a paid Syndicate licence; what goes to another Member is paid from your Wallet. A republished post keeps its attribution line.

6.1 Where and when we offer them

The Research and Trust Features are Verified audit reports, Syndicate licences, Pulse polls, Brand Lift studies and Brand Safety scans, and the parts of Onflow Verified, Brand Safety Shield, Syndicate, Pulse and Brand Lift that go with them. We offer each of them where and when we choose, on the Plans, at the prices and within the limits shown in the product (section 5.4), and we may change, pause or withdraw any of them (section 5.2). A purchase of one uses your Onflow Credit first and the rest from your Wallet, except that for a Pulse poll, a Brand Lift study or a paid Syndicate licence Onflow Credit pays only our own part of the price (section 6.11); the split is shown before you confirm. If it is refunded, each part returns to the balance it came from (section 30.4 and Refund Policy, section 17). The clauses below apply if you use the feature they name.

6.2 If you use Onflow Verified

A Verified score summarises a Channel's record on the Services: whether its paid and exchange placements were posted and ran in full, the response they drew compared with the same ads elsewhere, and the views they reached compared with the Channel's own posts of a similar age. Recent placements count for more than older ones, and the Guide summarises the method. A Channel without enough evidence shows "New" instead of a score. A score never counts members who leave a Channel and never treats high reach as a sign of fake activity.

A score and a Verified audit report are our assessment of past records on the Services at the time they are made. They are not a guarantee of future delivery, reach or results, and not an endorsement of the Channel. We may withhold, freeze or correct a score, with a reason. A Channel Owner may appeal a score (section 15.4). An audit report we cannot produce is refunded automatically (Refund Policy, section 17.2).

6.3 If you use Brand Safety Shield

You choose what your brand avoids: categories of content, words and web addresses. A Brand Safety scan checks a Channel's recent public posts against your choices by automated means, and a post flagged for review may be checked by AI (section 10). A verdict is an automated assessment that can be wrong; it points to the posts concerned and does not judge the Channel Owner. You or the Channel Owner may appeal a verdict (section 15.4).

If Shield is on for your campaign, we may refuse a booking in a Channel that fails your choices, or ask you to confirm it. Where your Plan includes watching during the run, and the Channel publishes a post near your placement that fails your choices, we may pause your placement by removing it; the share of the placement's time that was not served is refunded to you as a make-good, as Locked Balance (Refund Policy, section 17.3). For the Channel Owner, a pause under Shield is not a delivery failure and does not lower the Reliability Score, but it may remove a brand-safe mark from the listing for a time. We tell both of you why.

6.4 If you use Syndicate

If you list a post for licensing, you confirm that it is your own work, or that you have every right needed to license it, and you grant each host you approve, or that your settings approve, a licence to republish it in the host's Channel, in the language approved and on the terms shown on the item. We keep what is needed to republish the post until you remove the item. A translation is drafted by AI and published only after you approve it. You may not license a post to yourself or to an Account linked to yours (section 16.4). For a paid licence you are paid after a holding period that starts when the post is published, less our fee; the part of that payout that the host paid with Onflow Credit may be held for longer, and is recovered if the host's payment is reversed (section 12.8).

If you take a licence, you republish the post with its attribution line, which names and links to the source Channel, and keep the post and its attribution line in place, unchanged, for at least the period shown. Removing the attribution line or deleting the post early is a breach: the licence ends, the fee is not refunded, the licensor is still paid, and your Reliability Score is lowered. A paid licence is charged when you request it, and we hold the payment. Onflow Credit may pay only our fee on the licence (currently 15% of the price); the licensor's share must be paid from your Wallet. The quote shows the split, and if your Wallet cannot cover the licensor's share the request is refused and we tell you how much to add. If the licensor declines your request, or it expires unanswered, the payment is refunded in full, each part to the balance it came from (Refund Policy, section 17.4).

A paid licence pays its licensor under the same rule as a Pulse host's fee (sections 6.7 to 6.9), read with these words: the completion time is the end of the licence's live window, which is the end of the minimum period shown, or the moment the host broke the licence if that came first; the host is the brand, who alone may dispute the payout within 72 hours of that time or release it early once our check has seen the post live; and the licensor is the host who is paid, 7 days after the completion time or later as section 6.7 sets out. Nothing pays a licensor sooner.

We may tell a Member that a post in their connected Channel matches another Member's listed item, and ask them to add the attribution line or take a licence. Such a notice never penalises anyone by itself. A copyright complaint about a listed or republished post follows section 17.7. If a complaint is upheld, the item is taken down, its licences end, hosts are refunded, the licensor's Reliability Score is lowered, and amounts paid for the item may be recovered (section 12.8).

6.5 If you use Pulse

A Pulse poll is an anonymous Telegram poll that host Channels publish at a brand's request, or that a Channel Owner publishes in their own Channel. Nobody, including the brand and the host, may offer, promise or give anything for voting or for a particular answer, and we refuse polls that do. We receive only the totals for each option, never who voted or how any person voted. We may combine the totals of your polls with those of other polls to show benchmarks, without naming you, the brand, the Channel or the question.

A poll may have as many answers, and a question, answers and description as long, as Telegram allows for a poll and the product shows; a poll currently has between 2 and 12 answers. Lengths are counted the way Telegram counts them, so some characters, such as many emoji, count as two. A poll that does not fit is refused before anything is charged.

A brand's poll is offered only to Channels whose owners have chosen to receive Pulse polls, and never to a Channel of the brand or of an Account linked to it (section 16.4). When you confirm a poll, you are charged the total shown for every Channel invited: each host's fee, set by the Channel's size band, plus our platform share (currently 15% of that fee) on top. Onflow Credit may pay only our platform share; the hosts' fees must be paid from your Wallet, and a poll your Wallet cannot cover is not launched (section 6.11); the share for Channels that do not accept in time is refunded when the poll starts (Refund Policy, section 17.5).

If you host a poll, keep it in place, and keep the Bot's right to post in your Channel, until the poll closes. A poll deleted before it closes earns no fee, the brand gets your fee for it back, and your Reliability Score is lowered once our checks prove it (section 6.10). A poll we cannot close because the Bot's rights were removed earns no fee either. If a poll fails in your Channel because of a fault on our side (section 6.11), the brand gets its money back and you are not paid for that poll, but your Reliability Score is not lowered and we tell you why. For a completed poll you are paid your fee as section 6.7 sets out; for a poll bought before section 6.11 applied, the part the brand paid with Onflow Credit may be held for longer, and is recovered if the brand's payment is reversed (section 12.8). Results describe the people who chose to vote; response figures are estimates and are shown with their ranges.

6.6 If you use Brand Lift

A Brand Lift study compares anonymous Pulse poll answers in your campaign's Channels with those in similar Channels, before and after your campaign runs. Its result is a statistical estimate, stated with its method, assumptions and limits. It is not a promise or a measure of any particular effect, and a study can be inconclusive. When you confirm a study, you are charged its fee and up to the host poll fees shown, with our platform share on each host's fee. Onflow Credit may pay only the study fee and our platform share; the host poll fees, for both rounds, must be paid from your Wallet, and a study your Wallet cannot cover is not started (section 6.11). If your campaign's first post moves earlier than the study allows, we may refuse or re-quote the study. The poll rules in section 6.5 apply to every poll in a study, and refunds follow Refund Policy, section 17.6.

6.7 When a Pulse host is paid

This section and sections 6.8 to 6.10 apply to every Pulse poll a brand pays for, including the polls of a Brand Lift study. A poll completes in a Channel when it has closed there in place and its final results are recorded; that moment is the completion time. The host's fee is then released automatically to the host's Wallet, as earnings that can be withdrawn under section 12.6, 7 days after the completion time.

If the host's reliability band is lower at the moment of release, the fee waits longer: 10 days after the completion time in the Watch band, 14 days in the Restricted band, and 21 days in the Frozen band, which applies only to polls that were already running. The band is read at the moment of release, so a host whose band recovers before then gets the shorter wait, and one whose band drops gets the longer one. The wait is never shorter than 7 days. The release date and the reason for it are shown to the host and to the brand. The part of the fee that the brand paid with Onflow Credit may be held for longer, until the hold on that credit ends, whichever is later.

A fee is not released while a dispute about it is open (section 6.8). No Plan, perk, setting, member of our team, support conversation, Appeal or the Bot can release a fee sooner than this section allows. The only exception is the brand's own early release under section 6.9.

6.8 Disputing a host's payout

If you are the brand that paid for a poll, you may dispute the payout to a host Channel within 72 hours after the poll completes in that Channel, from the poll's page, with a reason and evidence, such as a description or a link. Only the brand on that order can dispute it. A dispute sent after that window has closed is refused, and the number of disputes you can open in a day is limited. You cannot dispute an order you released early (section 6.9).

While a dispute is open, that host's fee is held. We tell the host that a dispute has been opened. A person on our team reviews the dispute and the order's records and decides one of three outcomes, which we tell you both with the reason:

the fee is released to the host, but never before the release time in section 6.7;
the fee is split: the host receives the part we decide at the release time, and the rest of the host's fee is refunded to you at once; or
the host's fee for that Channel is refunded to you in full.

In either of the last two cases we keep our platform share for that Channel, because the poll was posted and monitored, and the Onflow Credit that paid it stays spent (section 6.11). For a poll bought before section 6.11 applied, a refund returns your whole payment for that Channel, or the part of it not paid to the host. A refund under this section returns as Refund Policy, section 17.7 provides.

6.9 Releasing a payout early

If you are the brand that paid for a poll, you may release a host's fee before the release time in section 6.7, once our checks have confirmed that the poll is live in that Channel. You do it for one Channel at a time, on the Website only, on a page that shows the amount and the Channel. To confirm it you tick each thing you give up, type the confirmation word the page shows, enter your password and, if you use one, your two-factor code, and wait for a short countdown. We check all of this again when the money moves.

By releasing a fee early you give up, for that order: any dispute; any refund of the released money, for any reason; make-goods and replacement runs; any delivery or results guarantee; Brand Safety Shield pause refunds; any Brand Lift wave refund for that poll; and our help with fraud. Once released, the money has left our hands, and we are not responsible for fraud, disputes or anything else about it. An early release is irreversible: you cannot undo it, and neither can the host, our support team or anyone else at Onflow Ads.

Only the part of your payment made with cleared money can be released early: money in your Wallet whose top-up is past the periods in which it could still be refunded or charged back. The part you paid with Onflow Credit is never released early and follows section 6.7. Early release is not available if you and the Channel's owner are the same person or linked Accounts (section 16.4); if your Account is too new; if you have reached the daily limit on the number or amount of early releases; if your reliability band or the owner's is Restricted or Frozen; if the owner has received too many early releases recently; or while a dispute about the order is open. The page tells you which of these applies.

After an early release the order shows "released early by advertiser" to both of you, and we send you a receipt by email and on Telegram. The host withdraws the money under section 12.6. The host's conduct still counts: misconduct proven later can still lower the host's Reliability Score, but the released money does not come back to you through us; only what we still hold, such as the part paid with Onflow Credit, can be refunded.

6.10 Pulse penalties, and how they are proved

If you host a poll, your Reliability Score is lowered because the poll was deleted, or because the Bot was removed or lost its right to post, before the poll closed, only when our checks prove that it was your own act: the Channel could be read, the Bot was still its administrator, and the poll was gone on several checks spread over time, or Telegram reported that it could not find the poll to close it and a further check agreed. If Telegram, our systems or the network had a problem during that time, or the facts cannot be read, nobody's score moves and a person reviews the case instead.

Two Pulse penalties are never applied automatically; a person on our team decides each one:

offering, promising or giving anything for votes in a poll you host, which lowers your score (currently by 1.50) and keeps you from hosting Pulse polls while the penalty stands; and
running a poll, as a brand, whose content broke our content rules (section 16.1), which lowers your score (currently by 0.50).

For either, our team opens a case with the evidence, which is then fixed so that it cannot be changed. We tell you what was found, the change it would make to your score and the deadline to answer, currently 48 hours. You may answer once, from your reliability page. A person then decides, after your answer or once the deadline has passed, and tells you the reason, the change, your new score and how to appeal. You may appeal under section 15.4. A penalty found to be wrong is restored in full, and one caused by an honest mistake may be forgiven; either way, an exclusion from Pulse hosting ends with it. The current amounts are shown on your reliability page (section 15.6).

6.11 Who pays what in Pulse, and when money comes back

This section applies to every Pulse poll a brand pays for: sponsored polls, test polls before you buy, and both rounds of a Brand Lift study. For each host Channel the brand pays the host's fee, set by the Channel's size band, plus our platform share, currently 15% of that fee, on top. The host earns the fee and we keep the platform share. A Brand Lift study adds the study fee, currently $49 before any Plan discount, which is ours.

Onflow Credit may pay only our own part: the platform share and the study fee. The hosts' fees must be paid from your Wallet. The quote shows the split before you confirm: Onflow Credit goes toward our part first, and the hosts' fees come from your Wallet. If your Wallet cannot cover the hosts' fees, you cannot launch the poll or start the study, whatever your Onflow Credit balance, and we tell you how much to add. A paid Syndicate licence follows the same rule: Onflow Credit may pay only our fee, and the licensor's share must be paid from your Wallet (section 6.4).

What happens to the money for one host Channel depends on what happened there:

Pulse: what comes back for one host Channel
What happened	The brand gets back	The host	Our platform share
The poll ran and completed normally	Nothing	Is paid the fee (section 6.7)	Kept
The host deleted the poll before it closed, as our checks prove (section 6.10)	The host's fee	Is not paid; the Reliability Score is lowered	Kept: the poll was posted and monitored
The brand's dispute is upheld (section 6.8)	The host's fee, or the part of it decided on a split	Is paid the rest, if any	Kept
The brand's dispute is rejected	Nothing	Is paid the fee	Kept
A technical failure or a fault on our side: our systems that send, schedule, check or close the poll or record its results failed, Telegram was unavailable, or our checks otherwise find the failure was not the host's doing	Everything: the host's fee and our platform share, and the study fee of a Brand Lift study that cannot produce its result because of it	Is not paid, because the poll did not run its course and we do not pay hosts from our own money; is not penalised; is told that the poll failed on our side and why	Not kept
The host never accepted, the offer expired, or the poll was never sent	Everything for that Channel	Is not paid	Not kept
The cause is unclear	The money is held while a person on our team reviews it, then settled under the row that applies	As decided	As decided

A refund returns each part to the balance it came from: the host's fee to your Wallet, and our platform share or the study fee to your Onflow Credit and your Wallet in the proportions you paid it (Refund Policy, section 17.8). Where we keep our platform share, the Onflow Credit that paid it stays spent. An early release (section 6.9) releases only money paid from your Wallet. A poll or study bought before this section applied keeps the rules it was bought under.

7 Paid Promotions

In short This summary is not part of the agreement; the clauses below govern.

Advertisers book Placements in Channel Owners' Channels, and we hold the payment until the Placement is delivered. One Marketplace Fee applies on every Plan. A person decides every Concern.

7.1 Who contracts with whom, and our role

The agreement for a Placement is between the Advertiser and the Channel Owner, and a Channel Owner may decline any booking. We run the marketplace: we collect the price, hold it in Escrow, publish and monitor the post, and release it less the Marketplace Fee or refund it. For Advertisements and listings we act as an intermediary (section 20.6), not as their publisher or endorser, and we do not guarantee either side's performance. We may screen advertisements and listings for compliance with our rules. Screening is for our own purposes. It is not a check that an ad is lawful, accurate or suitable.

7.2 Escrow, and when it releases

At checkout the charge leaves the Advertiser's Wallet and we hold it in Escrow, in our ordinary business accounts. It is not held on trust or segregated and earns no interest; your right in respect of it is a contractual right against us.

A Placement completes when its run ends: the time it was booked to finish running, counted from publication and fixed when it is published. That moment is the completion time, and a run cut short, for example by a Brand Safety Shield pause, keeps it. The Channel Owner's payout is then released automatically to the Owner's Wallet, as earnings that can be withdrawn under section 12.6, 7 days after the completion time.

If the Owner's reliability band is lower at the moment of release, the payout waits longer: 10 days after the completion time in the Watch band, 14 days in the Restricted band, and 21 days in the Frozen band, which applies only to bookings that were already running. The band is read at the moment of release, so an Owner whose band recovers before then gets the shorter wait, and one whose band drops gets the longer one. The wait is never shorter than 7 days, and a payout is never released before the Advertiser's dispute window under section 7.10 has closed. The release date and the reason for it are shown to the Owner and to the Advertiser.

A payout is not released while a Concern, a delivery finding, a Hold or a verification under section 7.12 applies. A part retained under section 7.4 is settled on its own date, never before the rest of the payout. No Plan, perk, setting, member of our team, support conversation, Appeal or the Bot can release a payout sooner than this section allows; neither the Owner nor the Advertiser can release it by confirming delivery. The only exception is the Advertiser's own early release under section 7.9. A refund of a Placement charge is Locked Balance (Refund Policy, section 18).

7.3 The Marketplace Fee

The Marketplace Fee is the same on every Plan and applies to both sides: the Advertiser pays the list price plus 9%, and the Channel Owner receives the list price less 9%. After 100 clean Placements, counted for each Channel separately on the Owner's side, a side pays the veteran rate of 7%; a standing penalty restarts the count. In an auction the bidder pays exactly the winning bid and the Owner receives it less 11%; the veteran rate does not apply. The rate is fixed on each booking or auction when made. Discounts we fund do not reduce the Owner's payout.

7.4 If you are a Channel Owner

Listing a Channel and accepting a booking, including by auto-accept, binds you and is your consent to our Bot publishing the Placement at the agreed time and removing it at the end of the run. You must:

answer a booking request within 24 hours, or by the scheduled start if sooner; an unanswered request is declined and refunded, and may count against you;
keep the Bot's rights in place for the whole run;
keep the post live for the booked run, and pinned for any time the booking promises. Do not edit, unpin or remove the post. Doing so can count against you and can be grounds for a Concern;
keep your listing, description and figures accurate, which you undertake each time you list or update a Channel;
give an Advertiser, on request made through us, the business details the law requires a seller to provide, and deal with an Advertiser's complaint about your Placement lawfully and promptly; and
where a booking requires one, provide a good-faith deposit from your Withdrawable Balance, which is returned or passed to the Advertiser under Refund Policy, section 19.7.

On some bookings, as shown before you accept, part of your payout is retained for a period and released only if the Placement held; otherwise it returns to the Advertiser.

7.5 If you are an Advertiser

You are responsible for your Advertisement: for the rights in it, the truth of its claims, its lawfulness wherever it is seen, and compliance with advertising, consumer and sector law and Telegram's rules. Claims must be truthful, substantiated and not misleading, with no bait offers or hidden conditions.

7.5.1 Disclosing paid promotion. The Advertiser and the Channel Owner must each make sure a Placement is clearly identifiable as an advertisement, as the law and Telegram's rules require, for example with a plain label such as "Ad" in the language of the post. Our attribution line (section 17.5) does not by itself meet that duty.

7.6 Repeating placements

A repeating-placement rule authorises us to book and pay for each run from your Wallet without asking again, at that day's prices, including the outside-links fee for each run whose post links outside Telegram (section 17.4.2). You must set a spending cap per run, which counts the Placements and not the outside-links fee; a run above it is cancelled and refunded. A booked run is an ordinary booking. A rule that keeps failing switches itself off.

7.7 Monitoring and proof

We monitor delivered posts with automated checks and, where needed, review by our team. We keep a proof record of what was agreed and what we observed, and disputes are decided on it. Proof and certificate pages open for anyone with the link. Protections that depend on our checks apply only as section 7.8 and the Refund Policy describe.

An edit to a published Placement that takes every link of the Advertiser out of it is treated as the Placement taken away while the post stays up. We first send the Owner a notice with the time to put a link of the Advertiser back (section 15.11), during which the booking's payout waits; if it is put back in time, it does not count against the Owner, and if it is not, the booking is flagged and it counts against the Owner under section 15. Any other edit, such as a change of wording that keeps a link of the Advertiser, is told to the Advertiser, who may raise a Concern about it (section 7.10); our checks do not flag the booking for it.

Our checks may lead automatically to a refund of a booking not published in time, the protections in section 7.8, settlement of a retained payout part or of a pin, and the passing of a good-faith deposit to the Advertiser. Each can be reviewed and reversed where a person finds it wrong (section 15.4).

7.8 Verified Delivery Insurance and the view guarantee

On the Plans shown, an Advertiser's Placements carry Verified Delivery Insurance. It applies only to a failure our checks have confirmed while the payment is still held. The Advertiser then receives, without raising a Concern, a refund of the unrefunded charge, a service credit of 10% of that refund (both Locked Balance) and the Owner's good-faith deposit; the Owner is not paid for that booking. We may reverse this if the Owner shows our check was wrong.

Where offered, a view guarantee costs a premium of 15% and covers 80% of advertised average views above a published minimum reach (Refund Policy, section 19.4; for the insurance, section 19.5). Neither is insurance in any regulated sense, and we are not an insurer.

7.9 Releasing a payout early

If you are the Advertiser on a booking, you may release the Channel Owner's payout before the release time in section 7.2, once our checks have confirmed that the Placement is live. You do it for one booking at a time, on the Website only, on a page that shows the amount and the Channel. To confirm it you tick each thing you give up, type the confirmation word the page shows, enter your password and, if you use one, your two-factor code, and wait for a short countdown. We check all of this again when the money moves. A Channel Owner cannot release a payout early, and no fee buys an earlier payout.

By releasing a payout early you give up, for that booking: any Concern or dispute; any refund of the released money, for any reason; make-goods and replacement runs; any delivery or results guarantee, including the view guarantee and Verified Delivery Insurance; Brand Safety Shield pause refunds; and our help with fraud. Once released, the money has left our hands, and we are not responsible for fraud, disputes or anything else about it. An early release is irreversible: you cannot undo it, and neither can the Owner, our support team or anyone else at Onflow Ads.

Only money whose top-up is past the periods in which it could still be refunded or charged back can be released early. A part retained under section 7.4, and the part of the payout for a pin that is still running, stay held and follow section 7.2. Early release is not available if you and the Owner are the same person or linked Accounts (section 16.4); if your Account is too new; if you have reached the daily limit on the number or amount of early releases; if your reliability band or the Owner's is Restricted or Frozen, or the Owner's Account is Under Review or has a verification to clear; if the Owner has received too many early releases recently; or while a Concern, a delivery finding, a Brand Safety Shield pause or a Hold applies to the booking. The page tells you which of these applies.

After an early release the booking shows "released early by advertiser" to both of you, and we send you a receipt by email and on Telegram. The Owner withdraws the money under section 12.6. The Owner's conduct still counts: misconduct proven later can still lower the Owner's Reliability Score, but the released money does not come back to you through us.

7.10 Concerns, reports and decisions

Only the Advertiser on a booking may raise a Concern about it, from the booking's page, from publication until 72 hours after the completion time in section 7.2, with a reason and evidence, such as a description of what you saw or a link to it. A Concern sent after that window has closed is refused; if our checks flagged the post at the end of the run, the window stays open for 72 hours from the flag while the payout is still held. A booking published before this rule applied keeps the Concern window it was sold with, if that is later. One Concern may be raised per booking, the number you can raise in a day is limited, and you cannot raise one on a booking you released early (section 7.9). While it is open, the payout for that booking is held, and nothing else is: no Hold is placed on the Owner's Wallet, the Owner's Account is not Under Review, the Owner's reliability band does not change, and the Owner's other bookings, Withdrawals, spending of Onflow Credit and new deals continue as normal. A person decides every Concern and tells you both the outcome and the reason: if upheld, the Advertiser is refunded and receives the Owner's deposit, and the Owner's standing falls (section 15); if split, the Owner receives the part we decide on the payout's release date and the rest is refunded to the Advertiser at once; if rejected, the payout is released, never before its release time, and the raiser's standing may fall; if dismissed as inconclusive, nobody's standing changes and the payout and deposit are released in the ordinary way (Refund Policy, section 19.1). We may use automated tools, including AI, to help our team review; a person makes the decision. Resolution targets on some Plans are targets, not guarantees.

Either party may report a Campaign or Order with evidence; the evidence is never shown to the reported party, and a report changes nothing by itself. Our decisions settle how we deal with money we hold, not the parties' rights against each other (section 27.4).

7.11 Cancellation

Before the Channel Owner accepts, the Advertiser may cancel free of charge. After acceptance but before publication, either side may cancel: everything paid, our fee included, is refunded, the deposit is returned and no standing changes. The outside-links fee is one fee for the whole checkout: it comes back once none of that checkout's bookings can run, and is kept if any of them ran (section 17.4.3). A live booking cannot be cancelled; section 7.10 remains (Refund Policy, section 18).

7.12 Payouts and identity verification

As your total earnings grow, we may require identity, tax and payout-account verification before releasing further payouts; the product shows what is needed. A payout held for verification is never forfeited. Withdrawals go only to a destination in your own name or control (section 12.6; Privacy Policy, section 4.5).

7.13 What the numbers mean

Views come from Telegram. Taps and joins are counted by us and de-duplicated; they never identify a reader. Audience details on a listing, including where the Channel is run from, where most of its audience is and the language it posts in, are the Owner's own statement; we do not verify them, and audience filters match the audience country and language as stated. Figures are informational (section 20.3).

7.14 Listings, ranking, auctions and paid visibility

An active listing has a public page that anyone, including search engines, can see. We may review a listing before it goes live, and review may differ by Plan, as the product shows. In the default order, featured listings come first and are marked as featured; other listings follow by audience size; and between Channels of comparable size, the Owner's Plan and the listing's Standing decide. Standing reflects the listing's completed placements, feedback, the formats and offers it carries, its profile and how the Owner responds to requests, and is shown to the Owner. On some Plans, Advertisers see newly verified listings for a short period before others. A listing's audience profile, meaning where the Channel is run from, where most of its audience is and the language it posts in, is shown only where the Owner's Plan includes it. An Advertiser whose Plan includes the audience-country and language filters finds, with them, only listings whose profile is shown. You can choose other orders, such as by price.

A bid is held from your Wallet when placed and released at once, in the form taken, if you are outbid. A bid whose post links outside Telegram also holds the outside-links fee, which is taken only if the bid wins (section 17.4.2). A host may cancel an auction with bids only until shortly before it closes, refunding every bidder. A bid displaced by an instant-buy is returned within the period shown on the auction. A winning bid becomes a booking request the Owner must still accept. Bundles we assemble pay each Owner their own rate. Featured placement, category sponsorship and priority review buy a position or a queue place for a period, never bookings, reach or a decision; they are consumed as they run and are not refundable.

7.15 The pin

A Channel Owner may offer, and an Advertiser may buy, a pin that keeps the post pinned until the Campaign ends, at the price shown before either side commits. If our checks confirm an early unpin, the Owner owes the whole pin charge, taken from the payout in Escrow or, if that is not enough, from the Owner's Wallet, even into Debt (section 12.11). The Advertiser is credited it as Locked Balance (Refund Policy, section 19.8).

7.15.1 Pinned time promised by a format. Pinned time that a Placement's format itself promises is a term of delivery. Failing to keep it is a delivery failure under section 7.7, separate from a bought pin.

7.15.2 The standing consequence. An early unpin of a bought pin carries a lighter standing penalty than removing the post. We may waive it where the Owner restores the pin promptly; the pin charge is owed in either case.

7.16 Dealing off the platform

Moving a deal arranged through the Services off the platform to avoid the Marketplace Fee or its protections, or asking a counterparty to, is a breach. We may then recover the fee by set-off or otherwise (section 12.8), and our protections do not apply to that deal. Nothing here prevents you from advertising elsewhere, during or after your membership.

8 Cross-Promotion

In short This summary is not part of the agreement; the clauses below govern.

Swaps are free and reciprocal, except the fee on a post that links outside Telegram. Keep your side for the full run; breaking it can cost you standing and any cover you declared. If either side is suspended, a swap that has not started may be cancelled.

8.1 Taking part

In a cross-promotion, two matched Channels publish each other's post for an agreed run, free of charge, except the outside-links fee on a post that links outside Telegram (section 17.4). Joining authorises the Bot to publish the agreed post in your Channel at the agreed time and remove it when the run ends. You need a connected Channel and a Reliability Score at or above the minimum shown in the product. Starting a Campaign or sending a request uses your monthly allowance; joining one does not. An unanswered review is approved automatically, and an unused invitation expires, after the time shown.

8.2 What you are committing to

Once you join, confirm the schedule promptly, review your partner's post when asked and keep your partner's post up for the full run. If you join your partner's Channel, stay until the run ends; leaving early can cost you standing and the cover you declared. Being removed by your partner is not counted against you.

You may cancel before a Campaign goes live, not after. Breaking a Campaign can cost you standing (section 15) and your declared cover (section 8.7). For some first-time borderline issues we may give a warning instead (section 15.9). A failure of our own delivery is not counted against either side.

8.3 What money moves

Swaps are free, except that a side whose post links outside Telegram pays the outside-links fee for that post, which comes back if the post never goes out (section 17.4). Optional extras, such as a featured directory listing or moving a request up a partner's queue, cost the price shown, use Locked Balance first, are consumed on purchase and are not refundable. A completion reward is covered by section 31.4. Declared cover is paid by the partner at fault, not by us.

8.4 When a swap does not go out

A Campaign that is not ready at the agreed time goes out only within a short grace period; otherwise it does not run, and you may agree a new time. If either partner is suspended, banned or otherwise unable to take part, we may hold or cancel a swap that has not started. Neither side is penalised for that, and neither has a claim against us. Check your dashboard rather than relying on notifications.

8.5 Recurring swaps

Accepting a recurring series authorises us to set up each round, reuse the posts you both last approved and publish them without asking again. A reused post that links outside Telegram is a new post in each round: it is carried, and its outside-links fee charged, only if you have agreed to pay that fee for each round, up to the amount you agreed and if your Wallet covers it; otherwise it waits in that round as a draft, and the fee is charged when you save it (section 17.4.2). Each round uses your allowance, and you consent to a series taking you past your monthly number. Either side may pause or end a series; a round already set up must be cancelled separately before it goes live. We may pause a series where either side no longer meets the requirements.

8.6 Blitz swaps

On the Plans shown, a Member may run a Blitz: one post runs in several partner Channels, and each partner's post runs in the creator's Channel, at one time. Claiming a slot approves the creator's post as launched and cannot be undone by you; only the creator can cancel before launch. The creator's post carries one outside-links fee however many partner Channels carry it, charged at launch, and each partner's post carries its own, charged when the slot is claimed (section 17.4.2). Otherwise swap rules apply. A Blitz is never covered by Campaign Insurance.

8.7 Campaign Insurance

While a two-party Campaign is being agreed, each side may declare cover, up to the ceiling shown in the product, that it will pay its partner if a Decision finds it broke the Campaign. Cover can be changed until confirmation and is then locked.

On a Decision against a side, including a first warning for a borderline breach, its declared cover moves from its Wallet to its partner's, once per Campaign, even into Debt (section 12.11). The part paid from the payer's Withdrawable Balance lands as earnings, withdrawable after the Holding Period; the rest lands as Locked Balance (Refund Policy, section 21.3). Nothing is paid where no cover was locked, both sides were at fault, or on a Blitz.

Campaign Insurance is a commitment between Members. It is not insurance in any regulated sense; we are not an insurer and underwrite nothing.

8.8 What we do not promise

We do not promise that you will be matched, that a partner will perform or that a swap will produce growth. Match suggestions and reported subscriber changes are informational; a reported change covers all movement in the period.

9 Subscriber Exchange

In short This summary is not part of the agreement; the clauses below govern.

Taking part is free, except the fee on an ad that links outside Telegram and any optional upgrade you buy, and nobody is paid for hosting. Every ad is screened and reviewed before it runs. Exchange Credits have no cash value.

9.1 Enrolling a Channel

You host other Members' ads and your ad runs in their Channels; nobody is paid for hosting. You must enrol and host with a Channel before your ad can run. Eligibility is shown in the product. A Channel can be enrolled by one Account only.

9.2 Your protections as a host

On every Plan, you may refuse any ad, before or while it runs, without penalty; a refused ad earns no Exchange Credits. You may also use the content and hosting controls the product offers, which apply to the pool, not to a swap.

9.3 The hold period

Every hosted ad stays up for the hold period shown in the product, which binds everyone, including you. Removing an ad early outside the controls in section 9.2 counts against you, except within any allowance for accidental removals your Plan includes; removing the Bot's rights always counts against you. Either may pause your hosting and advertising (section 15).

9.4 Exchange Credits are not money

Exchange Credits are earned by hosting an ad for its full term and spent only on Exchange placements. They have no cash value, are not a Wallet balance and cannot be bought, sold, transferred or withdrawn. We may change how they are earned and what they buy.

9.5 Running an ad

Every ad is screened automatically and reviewed by a person before it runs, and must be classified honestly. Links are handled as section 17.4 describes, and an ad that links outside Telegram, including a swap ad, carries the outside-links fee set out there. The pool is anonymous in both directions; do not try to unmask the other side.

9.6 Delivery upgrades and Priority Review

Delivery upgrades and Priority Review are charged at submission, at the price shown. An upgrade buys capacity and an earlier turn, not placements; Priority Review buys speed, not approval. Refunds and the delivery floor follow Refund Policy, section 20.

9.7 An exchange ad is an advertisement

Section 7.5.1 applies to the advertiser and the host. Hosts accept that selected ads publish automatically unless they turn on review of each ad.

9.8 Swaps

A direct swap with one matched Member is free, except the outside-links fee on an ad that links outside Telegram (section 17.4); it earns no Exchange Credits and is not anonymous. If either half comes down early or the Bot is prevented from managing it, the swap is void, both halves are removed and the Member responsible bears the consequences (section 15).

10 AI Features

In short This summary is not part of the agreement; the clauses below govern.

AI output can be wrong, and you review it before you use it. The Support Assistant gives information but cannot bind us. On some Plans it carries out tasks you confirm. Each conversation holds a number of messages set by your Plan, and Onflow AI context, which you can buy, makes a conversation longer.

10.1 What our AI Features do

Our AI Features help you write and improve copy, create images on the Plans that include it, explain your figures, find partners and answer support questions. We also use Automated Measures, including AI, to screen, classify and moderate content and to help our team investigate. AI never decides a Concern or an Appeal on its own; a person does. Where an AI explanation and the figures in your Account differ, the figures govern.

10.2 What is processed by AI

Content you submit for publication, reviews, support messages and their pictures, prompts you give our AI Features and, in a signed-in support conversation, a summary of your own Account may be processed by AI model providers on our behalf, to screen, classify, match, moderate and answer. We choose these providers and may change them. Do not submit passwords, keys or anyone else's confidential information. Privacy Policy, section 12 explains how this data is handled.

10.3 Who owns the output, and who is responsible for it

As between you and us, we claim no ownership of output an AI Feature generates for you, and you may use it subject to this agreement. Output may be inaccurate, incomplete, out of date or offensive, and may resemble output generated for others. It is not legal, financial, tax or other professional advice. Review it before you rely on it or publish it; you are responsible for what you publish, including clearing any rights. We apply safeguards to image generation; they are not a warranty of non-infringement.

10.4 Allowances and fair use

AI allowances come with your Plan and are shown in the product; unused allowance does not carry over and has no cash value. Onflow AI context, which you buy, is not an allowance (section 10.11). We may limit or pause your use of AI Features to prevent abuse, where your Reliability Score is low or while your Account is Under Review.

10.5 Using AI lawfully

You must not use our AI Features to create content that section 16 prohibits or that is unlawful, including sexual content, depictions of a real person without consent, misleading advertisements or infringing material, and you must not try to manipulate the models or get around their safeguards. We screen requests and may refuse them. A request is a breach whether or not it was refused. Misuse may lead to removal of content, a standing penalty, suspension or closure of your Account, disclosure of your identity to a victim where the law requires it, and a report to the authorities.

10.6 Labelling AI-generated content

We may label AI-generated images and other content and attach provenance markers. You must not remove, hide or alter them. Where we ask whether content you upload was generated or altered by AI, answer truthfully.

10.7 The Support Assistant

Support conversations may be answered first by the Support Assistant. Its answers are information only. Except for the tasks in section 10.10 that you confirm, it cannot change your Account, and it can never grant a refund or credit, waive a term or make a promise on our behalf. Only the product's own actions and our written confirmations bind us, and where it describes a policy, the policy governs.

You can ask for a person at any time. Each conversation holds a number of messages set by your Plan, or by us when you are signed out or on our careers pages, shown in the product, and your Plan does not limit how many conversations you start. When a conversation is full you can start a new one or ask for a person and, signed in on onflowads.com, continue it with Onflow AI context as section 10.11 describes. To prevent abuse (section 10.4) we may limit how many messages and conversations an Account or a network address sends or starts in a given time, and pause the Support Assistant for an Account or a network address until the end of the day (UTC) when its use that day is far above normal use, or for 24 hours after repeated abusive messages. At busy times the Support Assistant may be unavailable for a while (section 5.3); a person stays available. Conversations are kept as the Privacy Policy describes and become a support ticket when you ask for a person. If our support channels are abused, we may restrict an Account's or email address's access to them; you can challenge a restriction at support@onflowads.com.

10.8 What the Support Assistant can see of your Account

When you are signed in, on every Plan, the Support Assistant can read your own Account's records, in the chat on onflowads.com, to answer you. There is no way to prove an Account inside the chat; signing in is the only proof. When you are signed out it answers from our published material only and asks you to sign in for questions about your Account; on the Guide, our blog and our careers pages it answers from our published material only and sends account questions to onflowads.com. It cannot change anything by reading, cannot read another Member's Account and will not reveal sensitive information. What it tells you is a reading of your records; your dashboard and Wallet govern.

We never ask for a password, a one-time code or a payment detail in order to look up a record. We send one-time codes for other steps: verifying a new Account, adding or changing an email address, resetting a password, and, in a signed-in chat, deleting your Account or sending your data report. But no code is ever the price of a lookup.

10.9 Screenshots in the support chat

The support chat does not accept screenshots or other pictures. If we offer them again, the product will show who can attach them and the limits on their number, size and type; a picture will go whole to the AI model provider, with whatever else was on the screen, so crop it before you send it (Privacy Policy, section 12.2), and we may withdraw it at any time.

10.10 Tasks the Support Assistant carries out for you

On the Plans that include it, as shown in the product, the Support Assistant can carry out routine tasks on your own Account in the chat on onflowads.com, such as cancelling an Order that has not started, accepting or declining a booking, starting or stopping the deletion of your Account and sending your data report. It states exactly what it will do and acts only on your explicit confirmation in the chat; an unconfirmed proposal lapses shortly. A task you confirmed is your instruction, with the same effect and consequences as doing it yourself. It never makes a payment, Withdrawal or purchase, never requests or decides a top-up refund, and never changes your security settings; a cancellation it carries out is refunded under the Refund Policy exactly as if you had made it yourself. We may switch any task off; every other support route stays open.

10.11 Onflow AI context

Onflow AI context lets a conversation with the Support Assistant go past the number of messages your Plan gives it, up to the longest a conversation can be, shown in the product. It is counted in units: one unit is one message, yours or the Support Assistant's answer to it, so each answer uses two. Only a message the Support Assistant answers, and its answer, count; its notices and errors, the tasks it carries out for you and a hand-over to a person use none.

You buy it in packs, signed in on onflowads.com. The packs on sale and their prices are shown before you pay, with what Onflow Credit and your Wallet will each pay. A pack costs the same on every Plan and takes no Plan discount (section 13.7). Onflow Credit pays first and your Wallet pays the rest, Locked Balance before Withdrawable Balance (section 30.3). Packs are not sold while your Plan is Ultimate, which already holds the longest conversations. A purchase adds its units to your context balance. A conversation uses your context balance only after it has used the messages your Plan gives it, only after you choose, in that conversation, to continue with your balance, and only on onflowads.com. Units we grant you are used first, then the units you bought, in each case the units that expire first. Units expire 12 months after the purchase or grant that added them.

Onflow AI context is not an AI allowance (section 10.4) and not an add-on (section 13.2). It has no cash value and cannot be withdrawn, transferred or exchanged for money. It is refunded only as Refund Policy, section 22.6 provides: within 14 days of a purchase, the units you have not used, each unit you used charged at $0.05; the part paid from your Wallet returns as Locked Balance and the part paid with Onflow Credit as Onflow Credit. Unused units are refunded in proportion to the price you paid if we discontinue Onflow AI context (section 24.5), if you leave because of a material change (section 25.3), and at any time while your Plan is Ultimate. The limits and pauses in section 10.7 apply to every message, context included. Unused units end with your Account, except as Refund Policy, section 22.6 provides.

11 The Telegram Bot

In short This summary is not part of the agreement; the clauses below govern.

The Bot notifies you and carries out what you agreed on the Website. You cannot pay for anything or manage your Account in it. To use it you must be a member of our Updates Channel.

11.1 One Telegram account, one Account

One Telegram account can be linked to one Account, and one Account to one Telegram account. You link them from the Website while signed in. To unlink them, ask in our support chat: we check that the request is yours with a one-time code sent through the Bot to that Telegram account or, through a member of our support team, to your email address. An unlink signs your Account out everywhere, and you then link the Telegram account you want. An Account that can be signed in to only through Telegram must add an email address first.

If signing in with Telegram has already created an Account for you and you then link the same Telegram account to another Account of yours from the Website, we offer to combine the two, and they are combined only if you confirm it on the Website after signing in there with that Telegram account to show it is yours. Tapping a Telegram link alone never combines Accounts. We cannot combine them while the Account that would be folded in holds a Wallet balance or Subscriber Exchange credits, owes money, is restricted, shares a Channel or listing in use with the other, or has a Syndicate licence running; ask in our support chat instead. Any Onflow Credit is added together, and the combined Account keeps the better Plan and the stricter record of the two, including the lower Reliability Score. A combination cannot be undone, so check both Accounts first. You may ask a person to review the result.

11.2 Membership of the Updates Channel

To use our Bot, including to link it to your Account, you must be a member of our Updates Channel. Messages we send you through the Bot still reach you if you leave, but you cannot use the Bot until you rejoin.

Because linking the Bot is needed to start anything new in our marketplace products (section 3.4), membership is in practice a condition of using them. Section 34.2 describes the Updates Channel.

11.3 What the Bot does and never does

The Bot notifies you, publishes and removes the posts you agreed to, checks that they stay up and completes the link to your Account. Nothing is bought, sold or managed in a chat with the Bot. It takes no payments and will never ask you for a payment, a password or a code. It may send you a one-time code for a step you started on the Website; you type that code on the Website, never in a chat with the Bot. Your Account, balances and history are held on the Website; the Bot keeps only the records it needs to deliver, notify and check. Anyone in Telegram offering to sell you our services, take a payment or settle a complaint for us is not us (section 34.3).

11.4 Notifications are best-effort

Notifications by Telegram, email or browser are best-effort. Your Orders, Placements, payouts and balances do not depend on a message arriving, so check your dashboard. Except where this agreement requires a particular form of notice (section 28.7), a notification we sent counts as given, and a window runs from the event, not from when you read about it.

11.5 Taking a post down at the end of a run

When a run ends, the Bot removes the post it published. If removal keeps failing, for example because the Bot's rights were removed, we record the failure and close the run, and the post stays until someone deletes it; you may delete it yourself, and we ask you to. A post left up because our removal failed, and not because you removed our rights, is not counted against you. Removing our post before the run ends is different: section 8.2 and section 9.3 apply.

Part 3 Money

12 Wallet, payments and fees

In short This summary is not part of the agreement; the clauses below govern.

Your Wallet holds US-dollar balances for use on the Services. Money you add can be spent but not withdrawn; only earnings can be withdrawn, after the Holding Period. The Wallet is not a bank account.

12.1 What the Wallet is

Your Wallet is a record, in US dollars, of the credits on your Account for use on the Services. A Top-up is an advance payment for Services. Your Withdrawable Balance is an amount we owe you, net of fees, for the earnings and other amounts listed below, payable under section 12.6.

The Wallet is not a bank account. It is not a deposit, e-money, or a stored-value or payment instrument. It earns no interest, and you cannot transfer its balances to another Member or use them outside the Services.

The balances in your Wallet
Balance	How it arises	What it can pay for	Can it be withdrawn?
Locked Balance	Top-ups, deposit bonuses, most refunds, service credits, a deposit or retained payout part passed to you, and the share of Campaign Insurance cover not paid from your partner's earnings	Any of the Services	No, except by a top-up refund or another return that the Refund Policy or the law provides
Withdrawable Balance	Paid Promotions payouts, your returned good-faith deposits, cover paid from your partner's earnings, a rejected Withdrawal, a released auction bid that was withdrawable, and credits we mark withdrawable	Any of the Services, and good-faith deposits	Yes, after the Holding Period
Onflow Credit	Referral rewards, the Cross-Promotion completion reward, the Subscriber Exchange delivery floor make-good, deposit bonuses paid as Onflow Credit, restores, and refunds of purchases paid with it	The Research and Trust Features and Onflow AI context only, where and when we offer them (section 30)	No, and it has no cash value
Exchange Credits	Hosting in the Subscriber Exchange	Exchange placements only	No

A purchase of a Research and Trust Feature or of Onflow AI context uses Onflow Credit first; for a Pulse poll, a Brand Lift study or a paid Syndicate licence, Onflow Credit pays only our own part (section 6.11). Within your Wallet, purchases use Locked Balance before Withdrawable Balance, and a good-faith deposit comes only from Withdrawable Balance. Refunds return to the balances they came from (Refund Policy, section 3 and section 14), and a Paid Promotions refund is Locked Balance even if you paid from earnings, and so is the Wallet part of a refund of Onflow AI context (Refund Policy, section 22.6), so withdraw earnings before you spend them.

12.2 Adding funds

You may add funds with the Payment Methods offered at checkout. The Deposit Fee, which depends on your Plan (Refund Policy, section 5.1), and any processing charge are added on top of the Credited Amount and shown before you pay, with the limits for each method. Any deposit bonus is shown before you pay. Each time, you confirm that you are old enough to make payments online where you live. Pay only with a method in your own name or that you are authorised to use. You agree to a purchase only by your own explicit action, never by a pre-ticked box. Card and UPI details are entered on our payment partner's secure page; we do not receive your full card number or UPI PIN.

12.3 Currency and exchange rates

Where you pay in another currency, the exchange rate is fixed on your order when you start the payment and shown before you pay; if we cannot obtain a current rate, we will not take the payment. A Withdrawal in another currency is converted at the rate we apply when we send it.

12.4 Cryptocurrency payments

Send exactly the amount shown, on the network shown, within the time shown at checkout. An underpayment is not credited, an overpayment credits the invoice amount, and a late payment is not credited automatically; we review each of these. A payment sent on the wrong network or to the wrong address may be lost and cannot be recovered by us. Cryptocurrency transfers are irreversible, and you bear network fees and price movements.

12.5 Confirmation and crediting

A payment is credited once, after it is confirmed. A payment under an open payment dispute is not credited while it remains open. An unfinished card or UPI payment lapses. If money left your account and did not arrive, contact us (Refund Policy, section 27).

12.6 Withdrawals

Only Withdrawable Balance can be withdrawn, once the Holding Period has passed. The payout methods are shown in your Wallet, for example UPI, Telegram Stars or a cryptocurrency address; they depend on availability, the law and our payment partners, and may change or end. Telegram Stars are governed by Telegram's terms. The minimum Withdrawal is $5; a fee set by your Plan is deducted, and your Plan sets how many Withdrawals you may request each month (Refund Policy, section 25).

The destination must be in your own name or control and cannot be changed after you submit. We cannot recover a Withdrawal sent to a destination you entered wrongly. We review each request and may first require a security check or identity, tax or payout-account verification. Withdrawals are paused while your Account is Under Review and may be paused across the Services for a time. A rejected request is returned in full, fee included, as Withdrawable Balance.

12.7 Taxes

Prices include any tax we are required to charge; where a tax applies, we show it at checkout and on your receipt. A receipt is not a tax invoice unless it says so. You are responsible for your own taxes, including on your earnings. Where the law requires, we may deduct, collect or withhold tax, report payments to tax authorities and ask for your tax details. An amount we deduct and pay over is treated as paid to you.

12.8 Withholding, set-off and recovery

To the extent permitted by law, we may set off against any balance or other amount we owe you any amount you owe us under this agreement, including fees, reversed or charged-back payments, refunds or amounts paid to you by mistake, earnings from Orders or Placements later reversed or found fraudulent, and losses caused by your breach. We set off only amounts actually owed or reasonably ascertainable, never a penalty, and we tell you what we deducted and why. A shortfall remains owed and may be invoiced and recovered lawfully. You may dispute a set-off under section 27.2, and this clause does not limit any right of set-off the law gives you.

12.9 Changing fees

Fees, limits and windows may change. The Product Figure when you act applies, and a change never affects a completed transaction. A material increase in a fee takes effect only after notice under section 25, except as section 25.2 allows.

12.10 Dormant Accounts

A balance does not expire through time alone. If an Account has had no sign-in and no transaction for 24 months, we may close it after at least 30 days' notice by email and in the product, or, without a working email address, in the product and through the Bot. Its Withdrawable Balance then remains payable to you on request, after we verify your identity, less the withdrawal fee. Promotional Credit and Exchange Credits end on closure. Unspent Locked Balance that came from your Top-ups remains owed to you and is refunded on request as section 24.4 describes; it does not lapse because the Account was closed.

12.11 Debts: a negative balance

An ordinary purchase never takes your Wallet below zero. A Debt can arise only from Campaign Insurance cover you owe (section 8.7), a pin charge Escrow does not cover (section 7.15), or another amount this agreement entitles us to recover. While in Debt you cannot start anything new, but you can add funds, read your Account and reach support. Every credit reduces the Debt first. Clear it within the period shown in your Wallet; after that we may suspend your Account and take lawful steps to recover it. Until it is paid we may restrict other Accounts we reasonably believe are operated by the same person (Refund Policy, section 28.4).

12.12 Holds, verification and financial-crime law

We may place a Hold on a balance, payout, Order or Account while we review suspected fraud, abuse, manipulation, breach, a sanctions concern or a legal requirement, for only as long as reasonably necessary or as the law or a competent authority requires. We then release the money, apply it against amounts you owe or reverse amounts not genuinely earned, and tell you the outcome unless the law prevents us.

We may at any time ask for information about your identity, ownership of a payout account, source of funds and tax status; payouts and some features may depend on it. We may share information with payment partners, regulators and law-enforcement authorities as the law requires or permits, report suspicious activity, and refuse, delay or reverse a transaction, and the law may prevent us from telling you. The Services are not a money-transfer service.

13 Plans and memberships

In short This summary is not part of the agreement; the clauses below govern.

Plans are prepaid for a fixed term and never renew automatically. An upgrade replaces your Plan at once. Ultimate is offered by application. Paid Plans take a discount off some of our own service prices, never off fees or payouts between Members.

13.1 What you are buying

There are six Plans: Free, Lite, Plus, Elite, Master and Ultimate. The features and limits of each are shown on our pricing page and in the product. A paid Plan is bought for a prepaid fixed term, monthly (30 days) or yearly (365 days), and its price is charged in full from your Wallet when you buy, using your Locked Balance first. A yearly term costs twelve monthly terms less 15%. Any introductory discount is shown at checkout.

A Plan never renews automatically, and we keep no card on file for it. Ultimate is offered by application and cannot be bought directly. Plan charges are dealt with under Refund Policy, section 22.

13.2 Add-ons, and links outside Telegram

An add-on, where the product offers one, applies to the Plan you hold when you buy it. It does not move with you if you change Plan.

Links outside Telegram are not an add-on and are not bought for a Plan. A post that has them carries the outside-links fee, on every Plan, each time such a post is committed (section 17.4).

13.3 A term runs on the calendar

Renewing the same Plan adds a new term to the time you have left. Upgrading to a higher Plan replaces your Plan at once. The remaining days of the old Plan end without refund; we tell you this before you confirm, and you may instead wait until your current term ends. You cannot buy a lower Plan while a higher one is active. A term keeps running while your Account is suspended or Under Review. If a suspension is found to have been our error, we extend your term by the time lost.

13.4 Protected pricing

If your Plan carries protected pricing from an earlier offer, you lose it permanently if you upgrade, or if your Plan lapses for longer than the grace period shown on your plan card.

13.5 When a Plan ends

When a paid term ends, your Account continues on Free. Work in progress finishes on the terms fixed when it started, for example a Placement already booked. A Plan never changes when a payout is released (section 7.2).

13.6 Plans we grant, and the legacy Referral label

We may grant a Plan, for example as a trial, as goodwill, on application or for testing. A granted Plan gives that Plan's features and fees while you hold it and ends as we tell you when we grant it. Some Accounts carry an older "Referral" label. It is cosmetic, gives no Plan benefit and is priced as Free. No Plan or status is earned through referrals.

13.7 The discount on our own services

Paid Plans take a discount off the prices of some of our own services: Verified audit reports and Brand Safety scans beyond your Plan's allowance, the Brand Lift study fee, and extra Syndicate translations if we sell them. The discount is currently 3% on Lite, 6% on Plus, 10% on Elite, 14% on Master and 18% on Ultimate, with none on Free, and it is never more than 18%. The quote shows it before you confirm, and the receipt shows it.

The discount never applies to marketplace fees or to prices set between Members, including the Marketplace Fee, Syndicate licence fees, Pulse host fees and our share of them, and the outside-links fee, and it never reduces what a host, a Channel Owner or a source owner is paid. Where a coupon or another offer also applies, you get the larger of the two discounts, never both. Onflow AI context costs the same on every Plan and takes no discount (section 10.11). A Plan never changes a score, a verdict, a ranking or a result.

14 Refunds and cancellations

In short This summary is not part of the agreement; the clauses below govern.

The Refund Policy governs every refund. Money you add comes back out through a top-up refund, or in the other limited cases the Refund Policy sets out. Refunds inside the platform return to the balance they came from.

14.1 The Refund Policy governs

The Refund Policy forms part of this agreement and governs refunds, cancellations and money returned to you, in the order of precedence in section 1.4. In outline:

money you add can be returned to your Payment Method only through a top-up refund, requested within the window and on the conditions the Refund Policy sets, less the deductions it lists; the Refund Policy also provides other returns in limited cases, and the law may require others;
anything else comes back as an Internal Refund, to the balance it came from, except where the Refund Policy returns it as Locked Balance (sections 14.2 and 22.6);
Promotional Credit and Exchange Credits are never paid out as money; and
a Withdrawal is not a refund.

Nothing in this agreement affects your statutory rights.

14.2 Chargebacks and payment disputes

If you raise a chargeback or another payment dispute about a payment you authorised, for Services you received, you breach this agreement. Contact us first. While the dispute is open we may suspend your Account and the balances related to the payment. We may reverse credits, Orders and Plan benefits that the payment funded, recover the amount and any dispute fees charged to us by set-off (section 12.8) or by invoice, and give the payment partner our records of the transaction.

Your right to dispute a payment you did not authorise is not affected. Refund Policy, section 29 also applies.

Part 4 Standing, conduct and content

15 Reliability and account standing

In short This summary is not part of the agreement; the clauses below govern.

Your Reliability Score reflects how you keep your deals, and it decides what you can start. Every Decision shows its reason and the deadline for appealing it, and a person reviews every Appeal.

15.1 How your score moves

Every Account has one Reliability Score, from 0 to 10, across all products. The events in section 15.7 lower or raise it. It moves on an outcome, not on an accusation alone, an automatic penalty needs the evidence described in section 15.10, and each movement is recorded on your reliability page with its reason.

A score recovers gradually with time and clean activity, and more slowly after serious marks. In clear cases of abuse that nobody reported, our team may adjust a score within a limit we set. The entry states its reason, we tell you, and you can appeal it under section 15.4.

15.2 What your score decides

Each product has a minimum score, shown in the product, that you need to start something new in it. Below that minimum you cannot start anything new in that product, but work in progress continues on the terms agreed; we may pause a recurring arrangement, and we tell both sides if we do. Your score may also affect how your listings are shown and the terms you are offered, including the lower fee rate in section 7.3.

15.3 Under Review

Your Account is Under Review while a Hold we place applies to your Wallet (section 12.12). It is a temporary status, not a finding against you. A Concern about one of your bookings does not put your Account Under Review: it holds only that booking's payout (section 7.10). Until it ends, you cannot start a new deal, Withdrawals and claims for Payouts are paused, and some features, including AI Features, are paused. Work in progress continues.

15.4 Appeals

Every Decision about you is shown with its reason and the deadline for appealing it. Appeal from your reliability page, or from the Decision itself, within that time. Some deadlines are measured in hours, so act promptly; a Decision not appealed in time stands. Each entry can be appealed once, and limits on the number of Appeals apply. A person reviews every Appeal and may ask you, or the other party, for a statement.

Through the product, money that a Decision moved to another Member is recovered from that Member only if you appeal, or contact us about the Decision, within the time shown with it. That time limits only this in-product route; it does not limit any claim you have against us or the other Member (section 27.6).

Where a person finds that an automated Decision was wrong, we restore your standing in full and return any money the Decision moved from you: from the other Member where it can still be recovered, and otherwise by a credit from us of the same amount and in the same form (section 19.1). The Refund Policy, section 24, explains what an overturned Decision does and does not return.

15.5 Closing an Account is not a reset

If you close an Account with a poor record and register again, the record can follow you. When two Accounts are combined, the combined Account keeps the stricter record (section 11.1). Our record of Decisions and enforcement actions is kept after an Account is closed, as the Privacy Policy, section 20.3, explains.

15.6 The published values, and changing them

The amount by which each event moves a score, the starting score and each product's minimum are shown on your reliability page and in the product, and those figures govern. A change applies to events after it; an entry already recorded keeps its amount. Where a change is material, we give notice under section 25.

15.7 The events that move your score

These events lower or raise a score. The amount of each is shown on your reliability page and in the entry recorded against you.

Events that move a Reliability Score
Event	Who it applies to	Effect
Letting a booking request expire unanswered	Channel Owner	Lowers
Not publishing an accepted booking in time	Channel Owner	Lowers
Removing a delivered Placement early, or not keeping it in the agreed position	Channel Owner	Lowers
Unpinning a paid pin early (section 7.15)	Channel Owner	Lowers
Posting over an Advertisement during its agreed time at the top of your Channel	Channel Owner	Lowers
Removing or demoting our Bot, or removing its rights, during a run	The party whose Channel carries the run	Lowers
A fraud Concern upheld against you	Channel Owner	Lowers; among the most serious
Raising a Concern that is rejected, or a pattern of them	Advertiser	Lowers
Not delivering a Cross-Promotion slot you claimed	Cross-Promotion partner	Lowers
Removing a Cross-Promotion post early, or leaving a partner's Channel before the run ends	Cross-Promotion partner	Lowers
Removing a hosted exchange ad before its hold period ends	Host	Lowers
A confirmed fraudulent chargeback or payment reversal	Buyer	Lowers; among the most serious
Confirmed referral abuse	Referrer	Lowers
Misusing AI Features, or using them in an upheld scam or spam Campaign	Any Member	Lowers
Fake clicks or taps on your own link	Any Member	Lowers
A Campaign our team stops because of your conduct	Any Member	Lowers
Deleting a Pulse poll you host, or removing the Bot or its right to post, before the poll closes, proven by our checks (section 6.10)	Host	Lowers
Offering rewards for votes in a Pulse poll you host, confirmed by a person (section 6.10)	Host	Lowers; no Pulse hosting while it stands
A Pulse poll of yours that broke our content rules, confirmed by a person (section 6.10)	Brand	Lowers
Completing a Placement, or hosting an exchange placement, cleanly	Both sides	Raises

A Concern dismissed as inconclusive moves nobody's score.

15.8 Holds while we investigate, and restoring a mark

Raising a Concern holds only that booking's payout while it is reviewed (section 7.10); it places no Hold on the Channel Owner's Wallet. We may still place or extend a Hold while we investigate (section 12.12). A penalty that a person finds to be wrong is restored in full; one caused by an honest mistake may be forgiven.

15.9 Warnings, and problems nobody can be blamed for

For some first-time issues we may give a warning instead of a penalty. The other consequences of the breach, such as the transfer of declared Campaign Insurance cover under section 8.7, can still apply. Where it is unclear who caused a problem, a person reviews it before anyone is penalised.

15.10 Proof before a penalty

We apply an automatic penalty only when we hold a complete record of evidence that the event was your own act: what we observed and when, how and how many times we checked, what Telegram answered, the other explanations we ruled out first, and why it counts as yours. The record is fixed when it is made, so that it cannot be changed afterwards, and the penalty on your reliability page is linked to it. A plain summary of it is available to you; our team sees all of it.

Something that only looks like a breach never counts against you, for example: a post edited while what you agreed to keep is still in it; Telegram changing how a post or its links are shown; a post moved, pinned or unpinned; a Channel that was briefly private, was renamed, or was given a new identifier by Telegram; our Bot demoted and then restored; a post that Telegram itself removed; and a poll or run that ended normally. A deleted post counts only if the Channel could be read, our Bot was still its administrator, and the post was gone on several checks spread over time. Removing our Bot counts only when Telegram reports who removed it and a later check confirms it.

If the evidence is incomplete, if a check could not tell, or if Telegram, our systems or the network had a problem at any time while the evidence was gathered, no automatic penalty is applied: a person reviews the case instead, and a doubt is resolved in your favour. If the same kind of event is suddenly reported for an unusual number of Members, automatic penalties of that kind stop until our team has checked for a fault, and we may switch automatic penalties off, for one kind of event or for all of them, at any time.

One event is penalised once, however many times and from wherever it is reported. Penalties that turn on a judgment, such as offering rewards for votes, content that breaks our rules or an abusive dispute, are never applied automatically: our team opens a case with the evidence, tells you what was found, the change it would make and the time you have to answer, and decides only after you have answered or that time has passed. While such a case is open we may, where it is needed to prevent harm, restrict what you can start for a limited time; that restriction is not a penalty and does not change your score.

15.11 A chance to put it right

Where a breach can be put right, such as a credit or an attribution line removed, or our Bot's rights taken away or the Bot removed by mistake, we first send you a notice that says what we found and by when you can fix it. If it is put right in time, your score does not change; the notice is kept only as a warning. If it is not, the penalty follows on the same evidence, checked again at that time. Something that cannot be undone, such as a post deleted before its time, has no period to put it right, but still needs the evidence in section 15.10.

The first breach of a kind that can be put right, while your standing is good, is a warning, not a penalty. A repeat of the same kind within the period we set costs more each time, up to a limit, and never as much as a fraud finding unless it is one. The current time to put a breach right and the amounts are shown in the notice and on your reliability page (section 15.6).

15.12 Reliability bands, and what they limit

Your reliability band is read from your Reliability Score: Good (the Fair tier or above, and every new Account), Watch (the Building tier), Restricted (the Low tier) and Frozen (while your Account is Under Review). We check it whenever you accept, publish, spend or are paid, on the Website and in the Bot:

Good: full access. A payout waits 7 days after its completion time.
Watch: a limit on how many Pulse polls you can accept to host in 7 days and how many paid Syndicate licences you can host at once, and lower priority when hosts are matched. A payout waits 10 days.
Restricted: you cannot accept paid Pulse polls or Brand Lift waves to host, take paid Syndicate licences as a host, or buy Brand Lift studies; posts you add to the Syndicate library and polls you run as a brand are checked by our team before they go out. A payout waits 14 days.
Frozen: you cannot start anything new in Pulse, Brand Lift or Syndicate, buy Verified audit reports or Brand Safety scans, or spend Onflow Credit. What is already running finishes; a Pulse poll not yet sent to your Channel, or a Syndicate licence not yet published there, is cancelled and refunded in full to whoever paid for it, and that is not a penalty. A payout of an order that was already running waits 21 days.

A new Account starts with the neutral score, in the Good band, but on probation until it has completed its first hostings: until then it can accept fewer Pulse polls in 7 days and host fewer paid Syndicate licences at once. Your band is read from your own Account. A link to another Account, which we make only on the same standard we use for a Debt (section 12.11), never on the device model, the network address or the location alone, never lowers your band by itself, and nothing done from that Account is treated as your act because of the link alone: if the linked Account is in a lower band, our team opens a review, and a person who has the evidence that both Accounts are yours may apply a restriction to your Account (section 15.10), which you can appeal (section 15.4). If you think the link is wrong, contact us and a person will review it. A Concern about one of your bookings never changes your band. A payout waits according to the band of the Account that is paid. Whenever something is limited, the product tells you why and how to get back.

Your band follows your score, so it improves as your score recovers (section 15.1): with time and a clean record, and faster, up to a limit, with deals completed cleanly with different Members. Deals with yourself or with a linked Account never count.

15.13 Reversing a penalty, and everything it caused

When a person finds that a penalty was wrong, it is restored; when it was an honest mistake, it may be forgiven. Either way it is reversed in one step together with everything it caused that we recorded: the points and their effect on your recovery, the limits and the band it brought, any exclusion or restriction, marks shown to other Members, open cases, and money that was withheld from you, that you forfeited, or that we kept, because of it. That money is paid to you by us, under the usual holding period for earnings (section 12.6), and a refund that another Member already received because of the penalty is not taken back from them for this. We tell you when a penalty is reversed.

Where a fault on our side or on Telegram's caused penalties, we reverse all of them together. A member of our team can never reverse a penalty on their own Account or on an Account linked to it; another member of our team must decide it. Reversal does not limit section 15.4.

15.14 Inactive Accounts with an extremely low reliability score

This section applies only to an Account that is in the Restricted or Frozen band (section 15.12) and whose reliability score is at or below 2.0 out of 10 and stayed at or below it for the whole of the last 30 days. It never applies to any other Account, whatever its activity, so it never applies to a regular Account. We may change that line, but never to the edge of the Restricted band or above, and we update this section when we do.

If such an Account has had no activity for 30 days (no sign-in, no use of the Website, the Bot or our API while signed in, and no money movement, Order or hosting), we warn you by email and, if your Telegram account is linked, through the Bot. The warning has a Keep my account button, which works once, only after you sign in to that Account, and only until the deletion date. Any sign-in before then also cancels the deletion. If nothing cancels it, we delete the Account 7 days after the warning, through our ordinary account deletion (section 24.1), keeping only the records the law and our Privacy Policy require. We then tell you by email and through the Bot, and after that we remove the link to your Telegram account. No Account's inactivity is counted from before the day this section came into use.

We may pause this process at any time. While it is paused, no Account is warned and none is deleted. When it resumes, an Account whose deletion date passed while it was paused is never deleted at once: we warn you again, with a new Keep my account button, and the deletion can only happen 7 days after that new warning, under all the rules of this section.

We never delete an Account for inactivity while it holds money (any Wallet balance, or money we hold for it such as Escrow, a pending payout, a Withdrawal or a refund), owes a Debt, has Orders, hostings, polls or disputes in progress, has an active paid Plan, has an open appeal, review or request to restore or forgive a penalty, or belongs to a member of our team, or when we have marked it as protected. Where money or something in progress is the only reason, we tell you that the Account is kept and why. The process also stops if your score rises above the line or an appeal is opened, at any point up to the deletion. Onflow Credit has no cash value and does not stop the deletion; the warning tells you about it. Inactivity, a warning and a deletion never change your reliability score.

16 Acceptable use and prohibited conduct

In short This summary is not part of the agreement; the clauses below govern.

Do not publish unlawful or harmful content, and do not deceive, manipulate or abuse the Services. We may remove content and restrict, suspend or close Accounts, with reasons where we can give them, and you can appeal. We remind you of these rules regularly.

16.1 Content you must not publish or promote

You must not host, display, upload, publish, transmit, store, share or promote through the Services, including in a Channel you connect, a listing, an Advertisement, a review, a comment or a message, any content that:

belongs to another person and to which you have no right;
is obscene, pornographic or paedophilic, invades another person's privacy, including bodily privacy, insults or harasses on the basis of gender, is racially or ethnically objectionable, relates to or encourages money laundering or gambling, or promotes enmity between groups on grounds of religion or caste with intent to incite violence;
is harmful to children;
infringes any patent, trademark, copyright or other proprietary right;
deceives or misleads anyone about the origin of a message, or knowingly and intentionally communicates misinformation or information that is patently false or misleading;
impersonates another person;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States or public order, incites the commission of an offence, or prevents the investigation of an offence;
contains a virus or any other harmful code;
is an online game that has not been verified as a permissible online game;
advertises or promotes, directly or by surrogate, an online game that is not permissible, or an intermediary that offers one; or
violates any law in force.

You must also not use the Services to publish, advertise or promote:

online money games, betting, gambling or casinos;
claims to cure diseases, or misleading claims about medicines or treatments;
tobacco, directly or by surrogate, or illegal drugs;
unregulated deposit schemes, or Ponzi, chit or money-circulation schemes;
misleading investment or financial claims, or financial services you are not licensed to offer;
adult or sexual content;
weapons, terrorism or violent extremism;
scams, hacking, malware or stolen data;
fake or forged documents;
misuse of state emblems or official names;
content that is defamatory, hateful, abusive or harassing; or
political advertising, except where it is lawful and carries any certification the law requires. We may refuse political advertising in any case.

We may restrict content in sensitive categories, such as finance, cryptocurrency, dating or alcohol, to some products or audiences. These rules apply to everything placed in front of Members or the public through the Services.

16.2 Conduct that is prohibited

You must not, and must not help or allow anyone else to:

send spam, or use the Services for fraud, scams or deception;
generate fake, artificial or incentivised engagement on the Services, including clicks, taps, visits, joins and conversions on links we measure, or engagement with a Placement or Campaign;
manipulate any figure, score, review or rating we record or publish, or any ranking or auction;
open or use fake, duplicate or linked Accounts beyond what section 3.2 allows, or buy, sell, rent, share or transfer an Account;
evade a suspension, ban, restriction or Channel Ban, including by renaming or transferring a Channel or by opening another Account;
abuse refunds, chargebacks, promotions, bonuses, referrals, reports, Concerns, Appeals, reviews or grievance processes, or the Support Assistant, including by using it to try to obtain another person's data;
ask for or offer payment outside the Services for a deal arranged through them (section 7.16);
scrape, crawl or collect data from the Services by automated means;
copy, decompile or reverse engineer the Services, or try to obtain their source code, except as far as the law expressly permits;
circumvent or interfere with any security measure, access control, rate or usage limit or Plan limit;
introduce malware, overload or disrupt the Services, or access any part of them, or any Account, without authorisation;
use the Services for or on behalf of a sanctioned person (section 3.8), or for any unlawful purpose;
impersonate us, our staff or anyone else, or falsely claim a connection with us; or
post spam or abuse in comments on our blog.

16.3 How we enforce these rules

We enforce this agreement using Automated Measures and people. AI may assist our moderators, and a person decides every Appeal. If we reasonably believe you have broken this agreement or the law, we may, as far as the law allows:

refuse, remove or disable access to content, label it or limit its reach;
pause or stop a Campaign, or restrict features;
place a Hold on Payouts or balances (section 12.12);
give a warning, or record a penalty against your Reliability Score;
suspend or close your Account, or apply a Channel Ban or a network-level block;
reverse benefits obtained through the breach, and set off losses it caused (section 12.8); and
report the matter to the authorities, and keep records as the law requires.

We act in proportion to the breach, and we give reasons where it is lawful and safe to do so. Breach of these Terms, the Privacy Policy or the Refund Policy can lead to immediate termination of your access, removal of content, or both. We remind you of these rules regularly, at least as often as the law requires.

16.4 Linked accounts

We use automated and manual measures to decide whether accounts are controlled by the same person or are acting together. Where we link accounts, deals between them earn no standing, reviews between them do not count, referrals between them earn nothing, and an unpaid Debt on one may be recovered from or restrict the other. Our decision may be wrong; if you think it is, contact us and a person will review it. We do not disclose how these measures work. The Privacy Policy, section 5.5, describes the information involved.

16.5 Network-level blocks

We may block access to the Services from networks that we associate with abuse, without notice and without giving a reason. Such a block can affect other people who share that network. If you believe you have been blocked in error, write to support@onflowads.com.

16.6 Reporting content, and requests from authorities

Anyone may report content on the Services that they believe is unlawful or breaks this agreement, through our contact form or to the Grievance Officer (section 23.5). We deal with a complaint asking us to remove unlawful content within the time the law requires.

We act on orders of a competent court, and on lawful notices from authorised government agencies, within the time the law requires. As the law requires, we preserve content we remove and the related records, and we give information and assistance to authorised agencies, which should contact us as section 33 describes. We tell the Member concerned when we act, unless the law prohibits it or telling them would be unsafe or would harm an investigation. Intellectual-property complaints follow section 17.7.

16.7 Security and automated protections

We protect the Services with automated limits and checks. If you hit one, you are asked to wait or to complete a check. Hitting a limit is not in itself a breach. Deliberately getting around one is a breach.

16.8 Appealing a moderation decision, and Channel Bans

If an automated check refuses your content and you believe it is wrong, you can appeal from the refusal, and a person will review it. A successful Appeal covers that content only, as you submitted it.

We may bar a Channel from the Services or from one product. A Channel Ban follows the Channel if it is renamed or transferred. It is not lifted through the in-product Appeal; to contest one, contact us. For any decision about content, you may also use the grievance route in section 23.5 and, after it, appeal to the Grievance Appellate Committee as the law provides.

17 Content and intellectual property

In short This summary is not part of the agreement; the clauses below govern.

You keep ownership of Your Content and give us a licence to use it to run the Services. Links in an Advertisement are published as our short links, a post that links outside Telegram carries one fee for the whole post, and a short line naming Onflow Ads may appear under a post. Rights-holders can complain, and you can respond.

17.1 You keep ownership of Your Content

As between you and us, you keep every right you hold in Your Content. Nothing in this agreement transfers ownership of it to us.

17.2 The licence you grant us

You grant us a worldwide, non-exclusive, royalty-free licence, which we may sub-license to our service providers and as needed to run the Services, to host, store, reproduce, adapt, display, distribute and transmit Your Content. "Adapt" includes formatting, making thumbnails and previews, translating and converting links. We use this licence to operate, provide, secure and improve the Services and to comply with the law. We show Your Content as an example of the Services, for instance in our marketing, only with your permission.

The licence covers every kind of Your Content, including creatives, listings, reviews and their use in public averages, blog comments, evidence in reports and support messages. It lasts for as long as the content is on the Services and for a reasonable period afterwards for backups, records, legal compliance and disputes; for content already delivered to other Members or their audiences, or used in a completed Campaign, it is perpetual. It does not lapse if we do not exercise it. As far as the law permits, you waive, or agree not to assert against us, any moral rights in Your Content when we use it as this licence allows.

We publish your creative as you wrote it, except that links are converted to our short links, a typed web address may be shown as a tappable "click here", and a short attribution line may be added (section 17.4 and section 17.5).

17.3 What you promise about Your Content

You promise that:

you own Your Content, or have every right, licence and permission needed to use it and to grant the licence in section 17.2;
it is lawful, accurate and not misleading, and it complies with section 16 and with the advertising, consumer-protection and disclosure laws and platform rules that apply to it; and
you have the consent of every person who is shown, named or identifiable in it, where the law requires consent.

17.4 Links in an Advertisement, and what is measured about them

Every link in an Advertisement on Paid Promotions, Cross-Promotion or the Subscriber Exchange is published as a short link of ours, so that taps can be counted. This includes text links, typed web addresses, usernames and buttons. The reader still reaches the destination you chose. Web links carry standard campaign tags, and tags you added yourself are kept. A link to your own connected Channel may become a campaign invite link, so that joins can be counted.

We may refuse a post whose links we cannot handle in this way; on Paid Promotions we refuse it before you are charged. We may stop forwarding a link whose destination becomes unsafe or prohibited. Counts never identify a reader to you. What is recorded when someone taps is explained in the Privacy Policy, section 5.6, and the position of readers who are not our users in section 8 of that Policy.

You may add our measurement tag to your own web page. If you do, you are responsible for telling your visitors about it and for obtaining any consent the law requires.

17.4.1 The fee for links outside Telegram. A post that carries one or more links outside Telegram, in its text or its buttons, costs a fee of $1 (the "outside-links fee") on every Plan. It is one fee for the whole post, however many such links it carries and however many Channels or placements carry it. It is our fee: no discount, promotional code or bundle price reduces it, it is not part of a price held in Escrow, and no part of it is paid to a Channel Owner or partner. A web address typed as plain text counts as a link, because Telegram makes it tappable. A link to Telegram, public or private, or to our own Website never carries the fee; which Telegram links a post may carry depends on your Plan, as the product shows. We may stop taking new posts with links outside Telegram for a time; a post whose fee is already paid is not affected, and a repeating run whose post has such links waits until we take them again.

17.4.2 What one post is, and when the fee is charged. The fee is charged from your Wallet, Locked Balance first and never from Onflow Credit, when the post is committed, and only if your Wallet covers it; a post refused before that moment is never charged. On Paid Promotions, one post is everything booked in one checkout, in every Channel and format it books, and the fee is charged at checkout; each run of a repeating-placement rule (section 7.6) is a new checkout, and so a new post; and an auction bid holds the fee with the bid, which is taken only if the bid wins. On Cross-Promotion, each side's post in a swap is one post, charged when it is first saved with links outside Telegram; a Blitz creator's post is one post however many partner Channels carry it, charged at launch; each partner's post in a Blitz is charged when the slot is claimed; and in a recurring series, each side's post in each new round is a new post, charged when the round is set up and only as section 8.5 describes. On the Subscriber Exchange, one ad, including a swap ad, is one post however many hosts, placements or cycles carry it, charged when you submit it or, for an ad that waits for a place, when it starts, at the figure shown when you submitted it; an ad your Wallet cannot cover then keeps waiting. Editing a post whose fee is paid costs nothing more.

17.4.3 When the fee comes back, and when it is kept. The fee comes back automatically, in full, if the post never runs: for example, when every booking from the checkout is declined, left unanswered, not published or cancelled before posting; when an exchange ad is declined, or cancelled before any placement runs; when a swap ends before your post goes out; when a Blitz slot is left out at launch; or when an auction bid does not win. Once the post has run in any Channel or placement, the fee is kept, even if other Channels did not carry it, the run was cut short or the charge for a Placement was later refunded. Removing the links from a post whose fee is paid does not return the fee, but it still comes back if the post never runs. A post whose fee came back and that is then set to run after all, such as an exchange ad approved on appeal, pays the fee again at the figure first charged. Where a returned fee lands is set by the Refund Policy, section 22.2.

17.5 The line we add to your post

A short line naming Onflow Ads may appear under a post published through the Services. Whether it appears depends on the Plan of the Channel Owner whose Channel carries the post, never on the Advertiser's Plan.

17.6 Our intellectual property

The Services, including the Onflow Ads name and logo, the look of our pages, our software, our content and our compilations of data, belong to us or our licensors. Subject to this agreement, we give you a limited, personal, revocable, non-exclusive and non-transferable right to use the Services for their intended purpose, and no licence to use our name, logo or other marks. We use "Telegram" and the names of other platforms only to describe what the Services work with; those names belong to their owners.

17.7 Intellectual-property complaints and counter-notices

If you believe content on the Services infringes your copyright, trademark or other intellectual-property right, send a notice to the Grievance Officer (section 23.5). The notice must include:

a description of the work or right concerned, and evidence that you own it or hold an exclusive licence to it;
for a trademark, its registration details and a description of the use you complain of;
where the content is on the Services, with enough detail, such as a link or an Onflow Ads ID, for us to find it;
a statement that the content infringes your right and is not a use the law permits;
where Indian copyright law requires it, your undertaking to obtain a court order within the period that law sets;
a statement that the notice is accurate and given in good faith; and
your name and contact details.

Where we consider a notice valid, we may remove, disable access to or restrict the content, and keep access disabled for the period the law provides while a court order is sought. We tell the Member who provided the content, who may send us a counter-notice explaining why it does not infringe; we may restore content on a valid counter-notice where the law allows. We may close the Accounts of repeat infringers. A person who sends a false notice or counter-notice, or one made in bad faith, may be liable for the harm it causes. If you are in the United States, you may instead send a notice in the form that United States copyright law provides.

17.8 Feedback

If you send us ideas, suggestions or other feedback about the Services, you grant us a worldwide, perpetual, irrevocable, royalty-free, fully paid, transferable and sub-licensable licence to use, copy, modify and exploit it for any purpose, without any obligation or attribution to you. This licence does not lapse if we do not exercise it. Feedback is not confidential. As far as the law permits, you waive, or agree not to assert, any moral rights in it.

Part 5 Risk and responsibility

18 Third-party platforms, providers and dependencies

In short This summary is not part of the agreement; the clauses below govern.

Telegram, the other platforms you reach through us and our service providers are independent of us. Their terms apply to you, and their actions are not ours.

18.1 We are independent

We are not endorsed by, affiliated with, partnered with, sponsored by or operated by Telegram, and the same is true of every other platform the Services work with. Their names and marks belong to their owners. The Services depend on independent third parties, including:

Telegram and the other platforms you reach through us;
payment partners, banks, card and UPI networks, cryptocurrency payment processors and blockchain networks;
AI model providers;
cloud hosting, storage, database, content-delivery and email providers;
analytics, error-monitoring and security providers;
sign-in providers and browser notification services; and
review and live-chat providers, where we use them.

18.2 Their rules apply to you

When you use Telegram or another platform through the Services, its terms and rules apply to you, including its rules on advertising, giveaways and promotions, and you must comply with them. A third party whose page or service you use directly, such as a payment partner's checkout, contracts with you on its own terms.

18.3 They can change, and we cannot stop them

A platform or provider may at any time change its rules, prices, interfaces or algorithms, impose limits, remove content or subscribers, label, restrict or ban accounts and Channels, or stop working. We do not control these actions. We may change or end an integration, or a feature that depends on one, where a platform or provider requires it or stops supporting it (section 5.2).

18.4 A third party's act is not our breach

An act or failure of a platform, network or other third party that we do not control is not a breach of this agreement by us, and it does not entitle you to a refund except as the Refund Policy provides. This does not limit any responsibility the law gives us for a service provider acting on our behalf.

18.5 We may add, change or replace any service provider

We may add, change or replace any service provider at any time. Where the change is a material change to how we process Personal Data, the Privacy Policy, section 26, applies.

18.6 Where a service provider holds your data

Service providers that process Personal Data for us do so on our instructions. Their categories are described in the Privacy Policy, section 14, and where data is stored and transferred in section 17 of that Policy.

18.7 Our responsibility for third parties

To the extent the law permits, we are not responsible for the acts, omissions, content, products or services of third parties we do not control, including other Members. This is subject to section 21.3.

19 Technical failures, failed orders and your own actions

In short This summary is not part of the agreement; the clauses below govern.

We put right what our systems got wrong. Losses caused by your own mistakes stay with you. Tell us promptly if something you expected did not arrive.

19.1 Technical causes

Where an error in our systems caused a charge, credit, Hold, refund, figure or outcome that should not have happened, or prevented one that should have, we correct it. We may reverse what our systems did wrongly, including a credit applied in error, and we tell you when we do (Refund Policy, section 28).

19.2 Your own acts and omissions

You are responsible for the consequences of your own acts and omissions, such as giving a wrong link or Channel in an order, removing our Bot's rights from a Channel, entering a wrong payment or payout destination, or sending a payment on the wrong network. We are not liable for loss that results from them, except to the extent our breach or negligence contributed to it.

19.3 What you still get

Where an Order, Placement or other service fails, you receive the remedies the Refund Policy sets out for that service, such as an automatic refund, a refill or a make-good. Those remedies do not limit any right the law gives you.

19.4 Knock-on losses

Section 21 applies to any loss that follows from a failure, including lost sales, missed opportunities and the cost of promoting elsewhere.

19.5 Check your own Account

Tell us promptly, and ideally within 90 days, if an automatic credit did not reach you. After that our records may no longer let us reconstruct what happened, and the claim will be decided on the evidence then available. This does not affect your right to bring a claim within the period the law allows (section 27.6).

20 Disclaimers and no guarantee of results

In short This summary is not part of the agreement; the clauses below govern.

The Services are provided as they are, and we promise no particular result. Figures we show are for information, and nothing here is professional advice.

20.1 "As is" and "as available"

Except as expressly stated in this agreement, and to the maximum extent permitted by law, the Services are provided "as is" and "as available". We disclaim all warranties and conditions, whether express, implied or statutory, including any warranty or condition of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation. We do not warrant that defects will be corrected.

This does not limit any express promise in the Refund Policy or any right you have that cannot lawfully be excluded.

20.2 No guarantee of results

We do not promise any particular result from the Services, including:

reach, views, impressions, subscribers or members, engagement, click-through, conversions, sales or revenue;
placement, delivery speed or retention; or
how a platform treats an account, Channel, post or Campaign.

Results depend on many factors outside our control. Only an express guarantee shown in the product or set out in the Refund Policy binds us, and only on its stated terms.

20.3 No figure on the platform is warranted

Figures we show, including counts, estimates, forecasts, scores, grades and reliability indicators, are provided for information. They may be delayed, approximate or incomplete, and we do not warrant that they are accurate (section 7.13).

20.4 We do not warrant that anyone else will perform

A deal between Members is between them. We do not warrant that another Member will perform, pay, deliver or tell the truth. Our role is limited to the payments we handle, our fees, Concerns and the Refund Policy.

20.5 No warranty of availability

We do not promise that the Services, or any part of them, will be available at any particular time or will operate without interruption or error (section 5.3).

20.6 Our role for Members' content

For Your Content and other Members' content, including listings, Channels, Advertisements, messages and links, we act as an intermediary within the meaning of section 79 of the Information Technology Act, 2000. We do not initiate that content or modify it, other than by formatting it, converting its links, labelling it and moderating it, and we do not select its recipients other than as a Member directs through the product. We do not endorse, verify or guarantee any Member, Channel, Advertisement, product or claim. We have no general obligation to monitor content, without prejudice to our duties under the law.

20.7 Nothing here is professional advice

Nothing in the Services is legal, financial, tax, investment or other professional advice. The Guide, our blog posts, marketing pages and support answers are information only and do not form part of this agreement (section 1.4). Comments on our blog are the views of their authors.

20.8 No statement adds a warranty

No statement by our staff, by the Support Assistant (section 10.7) or in any other material adds a warranty or changes this agreement, unless it is set out in this agreement, shown in the product when you act, or confirmed by us in writing as binding.

21 Limitation of liability

In short This summary is not part of the agreement; the clauses below govern.

We are not liable for indirect losses, and our total liability is capped. The cap never limits money we owe you, or anything the law does not allow us to limit.

21.1 Losses we exclude

Subject to section 21.3, and to the maximum extent permitted by law, we are not liable to you for any indirect, consequential, special or punitive loss, or for any loss of profit, revenue, business, goodwill, data or opportunity, whether direct or indirect, arising out of or in connection with the Services or this agreement, however it is caused.

21.2 The cap

Subject to section 21.3, and to the maximum extent permitted by law, our total liability to you for all claims arising out of or in connection with the Services or this agreement in any period of 12 months is limited to the greater of:

the total amount you paid us for the Services, including Top-ups and fees, in the 12 months before the event giving rise to the claim or, where there are several claims, the first of them; and
100 US dollars, or its equivalent in another currency.

The remedies in the Refund Policy apply first. If you use the Services for the purposes of a business, you agree that this allocation of risk is reasonable, and it applies to you to the fullest extent the law permits.

21.3 What this section does not limit

Nothing in section 21, or anywhere else in this agreement, excludes or limits:

our liability for fraud or fraudulent misrepresentation;
our liability for wilful misconduct or gross negligence;
our liability for death or personal injury caused by our negligence;
our obligation to pay or return amounts that are due to you under this agreement, such as your Withdrawable Balance, a refund we have agreed or that the Refund Policy provides, Escrow released or owed to you, or any other amount we owe you; or
any other liability that the law does not allow to be excluded or limited.

Nothing in this agreement excludes or limits any liability or right that cannot lawfully be excluded or limited, including your rights as a consumer under the law that applies to you.

22 Indemnity

In short This summary is not part of the agreement; the clauses below govern.

You cover us for claims caused by your content, your breach of this agreement or the law, or your conduct. You never cover us for our own fault.

22.1 What you cover

You will indemnify us, our affiliates, and our and their officers, employees and agents against claims made by third parties, action taken by regulators or other authorities, and the resulting losses and reasonable costs, including reasonable legal fees, to the extent they arise from:

Your Content and your Advertisements;
your breach of this agreement or of the law;
your infringement of another person's rights;
your dealings with other Members;
your taxes; or
misuse of your Account that results from your failure to keep it secure.

22.2 How a claim is handled

We will tell you promptly of a claim this section covers. We may take control of its defence and settlement, and you will give us the cooperation we reasonably ask for. You may not settle a claim in a way that admits fault on our part, or places an obligation on us, without our written consent.

22.3 What you do not cover

You do not indemnify us for any loss to the extent it is caused by our breach of this agreement, our negligence, or our wilful default or wilful misconduct. If you use the Services as a consumer, this section applies to you only to the extent the law allows.

22.4 It survives

This section continues to apply after this agreement or your Account ends, to claims arising from events before then.

Part 6 Data, ending and changes

23 Privacy, data and communications

In short This summary is not part of the agreement; the clauses below govern.

The Privacy Policy explains how we handle Personal Data. Messages about your Account cannot be switched off, but marketing email is sent only if you ask for it. Some things you publish are public, and complaints go to our Grievance Officer.

The Privacy Policy forms part of this agreement and explains how we process Personal Data. This section sets out the contractual parts.

23.1 Messages you cannot switch off

Some messages are part of the Services: security and verification messages, receipts, notices about your Orders, Placements, payments, Payouts, Holds and disputes, and notices of changes to this agreement. While your Account is open you cannot switch them off entirely, although you can choose how some of them reach you.

23.2 Marketing is separate, and you choose it

Marketing email is opt-in. You receive it only if you tick the unticked box offered when you sign up or add funds, or switch it on in your notification settings. You can withdraw at any time through the unsubscribe link in every marketing email or in your settings; this does not stop the messages in section 23.1. The Privacy Policy, section 19.2, gives the legal basis.

23.3 Telegram messages and browser notifications

Messages from the Bot need a linked Telegram account, and you can turn categories of them off in your notification settings. Browser notifications need your browser's permission, and withdrawing it in your browser stops them. Delivery by either route is best-effort (section 11.4).

23.4 What other people can see

Some things are public: an active listing's page, which search engines may index; reviews; approved blog comments, with the name you gave; and proof pages reachable by link. A counterparty sees what the deal needs, such as your Channel's public information, the creative you supply and your standing, but not your email address or your Wallet (Privacy Policy, section 13).

23.5 Grievance redressal

You may raise with our Grievance Officer a complaint about the Services, about content published through them or about how your Personal Data is handled. Grievances are handled by our designated Grievance Officer (named on written request), of our principal place of business in India.

Use our contact form, or write to privacy@onflowads.com with "Grievance" in the subject line. Include your Onflow Ads ID, the reference of what you complain about and what you are asking for. Each complaint is given a reference number, which the contact form shows you when you send it.

Every grievance is acknowledged within 24 hours and resolved within the time the law requires for that kind of complaint, and in any event within one month of receipt. An acknowledgment confirms only that your complaint reached us.

If you are not satisfied with our decision about content, you may appeal to the Grievance Appellate Committee within 30 days of our decision, as the law provides. For Personal Data, you may complain to the Data Protection Board of India after using our route (Privacy Policy, section 24.3); the Privacy Policy, section 24.2, names the same officer for data matters.

23.6 Your duties for Personal Data

Where you decide how Personal Data is used, for example in your creative, or your own audience, you are responsible for it under data-protection law and must have a lawful basis for that use (Privacy Policy, section 3.2). When you give us Personal Data, you must not impersonate anyone, suppress material information, give information you know to be false or make a false or frivolous complaint (Privacy Policy, section 22.6).

23.7 Images you upload, and the links that serve them

Images you upload may be served through links that work without signing in, for a limited time or, for content meant to be public, without expiry. Anyone holding such a link can open it, so do not upload anything you would not want seen by whoever ends up with the link. Deleting an image stops us serving it; it cannot recall copies others already hold, including copies in a Channel where a post has run.

23.8 Our blog

Where comments are open on our blog, every comment is moderated and appears only if we approve it. We may refuse, edit out or remove any comment, and approved comments are public with the name you gave. Newsletter emails go only to readers who have confirmed their address, and each one carries an unsubscribe link.

24 Suspension, termination and account closure

In short This summary is not part of the agreement; the clauses below govern.

You can ask us to close or delete your Account at any time. We can suspend or close it at once for good reason, or for any other reason on 30 days' notice. Money you have earned is paid out after amounts you owe and any lawful Hold.

24.1 Closing or deleting your Account

You can ask us to delete your Account from the support chat where your Plan includes it, or by writing to us. Deletion takes effect at the end of a grace period shown when you ask, and you can stop it at any time before then. We will not delete an Account while Withdrawable Balance or any other money due to be paid to you remains, or while a deal with another Member is unfinished; we pause the deletion until that is settled. When you ask, we tell you the amount of any Locked Balance, Promotional Credit and unused Onflow AI context on the Account. Before the deletion takes effect you can spend it, stop the deletion, or ask for the refunds the Refund Policy allows: the unspent Locked Balance that came from your Top-ups under section 24.4, and unused Onflow AI context within its refund window (Refund Policy, section 22.6). If you let the deletion take effect without asking for those refunds, that Locked Balance and that context end with the Account; Promotional Credit and Exchange Credits always do. Some records are kept after deletion, as the law and the Privacy Policy require.

To ask from the support chat, your Account needs a verified email address, to which we send a code to confirm the request. To ask in writing, follow the Privacy Policy, section 22.2. Withdraw any Withdrawable Balance you want to keep first (Refund Policy, section 33). The Privacy Policy, section 20.2, describes what we keep.

24.2 When we can suspend or close an Account

We may restrict, suspend or close your Account, or any listing, Order, Payout or feature:

immediately and without prior notice, where we reasonably believe there is a breach of this agreement, fraud, abuse, a security risk, a legal or regulatory requirement, a risk to Members, to third parties or to us, a request from a payment partner or platform, or an order of a court or government authority; or
for any other reason, by giving you at least 30 days' notice.

A suspension lasts for the period we state and then lifts automatically; a ban lasts until we lift it. We give you our reasons where it is lawful and safe to do so. You may challenge a suspension or ban by contacting us, through an Appeal where the product offers one, or through the grievance route in section 23.5.

24.3 Serious abuse

Where we find deliberate fraud, scams, chargeback abuse or coordinated manipulation, we may close the Account permanently. We may withhold, set off and recover from any balance the losses, chargebacks, costs and amounts owed to others or to us that the conduct caused, and hold the remainder while the law or an investigation requires. We may report the matter to the authorities. We keep records as the law requires. Any remainder is then paid or refunded under section 24.4; it is not forfeited.

24.4 What happens on suspension or closure

You are signed out on every device.
Cross-Promotions that have not gone live are cancelled, with no penalty to either side; for a suspension, this applies to those due to start before it ends.
Deals already live finish, or are refunded, under the Refund Policy, and unused prepaid amounts are dealt with under it.
On closure, your Withdrawable Balance remains payable to you, and we pay it on request after deducting amounts you owe and completing any lawful Hold or verification.
On closure, Promotional Credit and Exchange Credits end, and unused Onflow AI context ends when the Account is deleted unless it was refunded before then under Refund Policy, section 22.6. Unspent Locked Balance that came from your Top-ups, but not from bonuses or Promotional Credit, is not forfeited: after any set-off under section 12.8, we refund it on request to the original Payment Method or, where that is not possible, by another method we agree with you, less the processing costs we actually incur or, where you closed the Account yourself, less the deductions in Refund Policy, section 9. It ends with the Account only as section 24.1 provides.

A suspension does not end your balances; they remain when it lifts. The Refund Policy, section 33, sets out what happens to each balance.

24.5 If we discontinue a service or the Services

If we discontinue a product in a way that leaves you unable to spend a balance, or discontinue the Services as a whole, we give you at least 30 days' notice by email and in the product, and you may keep using your balances during that period. Then:

your Withdrawable Balance is paid to you on request, subject to the checks in section 12.6, and your claim to it does not lapse: if it remains unclaimed 12 months after the discontinuation takes effect, we deal with it as the law requires, and you may still claim it from us;
if we discontinue the Services as a whole, the unspent Locked Balance that came from your Top-ups, but not from bonuses or Promotional Credit, is refunded to the original Payment Method or, where that is not possible, by another method we agree with you, less the processing costs we actually incur, or as the law otherwise requires;
if we discontinue Onflow AI context or the Services as a whole, unused Onflow AI context is refunded in proportion to the price you paid (Refund Policy, section 22.6); and
Onflow Credit, Exchange Credits, bonuses and other Promotional Credit end.

24.6 What survives

When this agreement or your Account ends, the following continue to apply for as long as needed to give them effect: payment obligations that have already arisen, including fees owed; set-off, chargebacks and Holds; the licences we need to keep records and comply with the law; intellectual property; disclaimers; the limitation of liability; the indemnity; governing law and disputes; section 3.9, section 4.5, section 10.3, section 23.6, section 24.3, section 28.10 and section 29; and any other provision that by its nature should survive.

25 Changes to the Services and to these Terms

In short This summary is not part of the agreement; the clauses below govern.

We give at least 30 days' notice, by email and in the product, before a material change to these Terms takes effect. You can leave before then, and a change never reaches back into completed transactions.

25.1 Why we may change these Terms

We may change these Terms, the Privacy Policy and the Refund Policy for a valid reason, including a change in the law or in regulatory guidance, a change to the Services or their features, the prevention of security risks, fraud or abuse, a requirement of a payment partner or platform, or to make them clearer. We may change the Services themselves under section 5.2, and fees, limits and other figures under section 12.9.

25.2 How we tell you

Before a material change takes effect, we give you at least 30 days' notice by email to the address on your Account and by a notice in the product. An Account without a working email address receives the notice in the product and through the Bot. A change that is not material takes effect when we publish it. A material change takes effect sooner than 30 days after notice only where the law requires it, where it is needed urgently to address a security or fraud risk, or where it passes on, without any margin, a charge imposed on us by a payment partner or network; we then tell you as soon as we can. Each version shows its Published and Effective dates; earlier versions are no longer published on the Website, and we send you a copy of the version that applied to you on request (section 1.6).

25.3 If you do not agree

If you do not agree to a material change, you may close your Account before it takes effect. If you tell us when you close it that you are leaving because of the change, we refund, after any set-off under section 12.8 and less only the processing costs we actually incur, the unspent Locked Balance that came from your Top-ups and the unused part of any paid Plan term in proportion to the days left, as section 24.4 describes, and unused Onflow AI context in proportion to the price you paid (Refund Policy, section 22.6), and we pay your Withdrawable Balance as that section provides. If you continue to use the Services after the effective date, you accept the change. A change never applies to an Order placed, a Placement booked, a dispute raised or any other transaction completed before it took effect.

25.4 Reminders

We remind you of these Terms, the Privacy Policy and the Refund Policy regularly, at least as often as the law requires, by email, in the product or through the Bot.

26 Additional Terms

In short This summary is not part of the agreement; the clauses below govern.

Clauses we publish here form part of these Terms. A material one takes effect only after the notice in section 25.

We may publish further clauses here, for example when we introduce a service or need to address a new risk. Each shows the date it was added. Additional Terms form part of these Terms and, for the subject they cover, prevail over the sections above if the two conflict (section 1.4).

An Additional Term that is a material change takes effect only after the notice described in section 25, except as section 25.2 allows. Any other Additional Term takes effect when we publish it. An Additional Term never applies to a transaction completed before it took effect. We keep a record of what we publish here and when.

If this section appears empty when you read it, Additional Terms may still be in force. Write to support@onflowads.com and we will send you every Additional Term in force on the date you ask.

No Additional Terms are published at present.

Part 7 Law and general provisions

27 Governing law and disputes

In short This summary is not part of the agreement; the clauses below govern.

Indian law governs this agreement. Tell us first and give us a chance to put things right; after that, the competent courts in India decide disputes, but your rights as a consumer and any right to use your home courts stay with you.

27.1 Governing law

This agreement, and any dispute or claim arising out of or in connection with it or its subject matter, including non-contractual disputes and claims, is governed by the laws of India.

27.2 Talk to us first

Before starting formal proceedings, please take these steps:

Contact support with a description of the problem, the outcome you want and any Onflow Ads IDs.
If that does not resolve it, raise it with the Grievance Officer (section 23.5).
If it is still unresolved, send us a written notice of dispute setting out the details, and allow 30 days for both of us to try in good faith to settle it. We may also agree with you to mediate, including under the Mediation Act, 2023.

These steps do not prevent or delay any statutory remedy, a complaint to a consumer commission or a regulator, or an application for urgent relief, and they do not affect any limitation period.

27.3 Jurisdiction

Subject to section 27.5 and section 27.7, the following courts have exclusive jurisdiction over any dispute arising out of or in connection with this agreement: the competent courts in India — our principal place of business is within their jurisdiction. You and we submit to that jurisdiction.

27.4 Disputes between Members

A dispute between you and another Member about a deal is between the two of you. Our role is limited to the payments we handle, our fees, Concerns and the Refund Policy. We may help you resolve it, but we are not obliged to. Our decision on a Concern decides how we deal with money we hold; it does not decide either party's legal rights against the other, and it is not an arbitration award.

27.5 Your rights as a consumer

If you are a consumer, nothing in this agreement prevents you from bringing a complaint before a consumer commission or other forum where the law allows you to, including where you live or work. If you are a consumer resident in the European Union, the European Economic Area or the United Kingdom, you keep the protection of the mandatory laws of your country of residence, and you may bring proceedings in the courts of that country where the law gives you that right. We do not require you to resolve disputes by arbitration.

27.6 Telling us about a claim

Windows shown in the product or set out in the Refund Policy for using an in-platform remedy, such as raising a Concern or appealing a Decision, are operational only. They decide whether that remedy is available through the product; they never limit your right to bring legal proceedings within the period the law allows. Please tell us about a claim promptly, so that we can investigate while the records are available.

27.7 Urgent relief

Either of us may apply to any competent court for urgent interim relief, such as an injunction, without first following section 27.2. Either of us may also bring proceedings in any competent court to protect intellectual property or to recover an amount that is owed. Neither affects your rights under section 27.5.

28 General

In short This summary is not part of the agreement; the clauses below govern.

These are the standard rules on how this agreement works as a whole: what it includes, what happens if part of it is invalid, how notices are given and which language governs.

28.1 Entire agreement

This agreement is the entire agreement between you and us about its subject and replaces anything said or written before about it. This clause does not limit liability for fraud or fraudulent misrepresentation, or any right the law gives you.

28.2 Severability

If a court or authority finds any provision of this agreement invalid or unenforceable, that provision is enforced to the maximum extent permitted and modified only as far as necessary to make it enforceable, and the rest of this agreement remains in force. Where the court or authority may not modify it, the provision is removed and the rest of this agreement remains in force. Nothing in this agreement excludes or limits any liability or right that cannot lawfully be excluded or limited, including your rights as a consumer under the law that applies to you.

28.3 No waiver

If we delay in exercising a right, or do not exercise it, we do not waive it. A waiver is effective only if we give it in writing, and only for the occasion for which it is given.

28.4 Assignment

We may transfer this agreement, in whole or in part, to an affiliate or to a successor in a merger, acquisition, reorganisation or sale of assets. We will tell you, and the transfer will not reduce your rights under this agreement. You may not transfer this agreement or your Account without our prior written consent.

28.5 Relationship and third parties

This agreement does not create a partnership, agency, employment or joint venture between you and us, and you have no authority to bind us. No one other than you and us may enforce it, except our affiliates and the persons protected by section 22.

28.6 Force majeure

Neither of us is liable for a delay or failure to perform caused by an event beyond our reasonable control, including natural disaster, epidemic, war, terrorism, civil unrest, strikes, government action, sanctions, changes in law, failure of the internet, telecommunications or power, cyber-attack, and actions, outages and changes of policy or interface by platforms, payment networks, blockchain networks and service providers. The affected party will take reasonable steps to limit the effect and will resume performance as soon as it reasonably can. This clause never excuses an obligation to pay or return money that is owed, including refunds and your Withdrawable Balance (Refund Policy, section 32).

28.7 Notices

We may give you notices by email to the address on your Account, in the product or through the Bot. A notice is treated as received when we send it or post it in the product, except where this agreement requires a particular form of notice, such as the notice of material changes in section 25.2. An Account without a working email address receives notices in the product and through the Bot, so keep your email address current. Notices and other communications given electronically satisfy any legal requirement that they be in writing (section 1.5). Legal notices to us must be sent in writing as section 33 describes.

28.8 Language and headings

This agreement is written in English, and the English text governs; a translation is for convenience only. You may ask us for these documents in English or in any language listed in the Eighth Schedule to the Constitution of India. Headings, the In-short summaries and the What-is-changing summary do not form part of this agreement and do not affect its meaning.

28.9 Survival

The provisions listed in section 24.6 survive the end of this agreement.

28.10 Our records

We record transactions, deliveries, readings, Decisions and messages as they happen. Our electronic records are evidence of what was done, and we rely on them. You may show us that a record is wrong or incomplete, and we will correct it if you are right; this clause does not limit your right to challenge a record before a court or other forum. After an Account is deleted, we keep financial and legal records as the law requires, but order and Campaign history is removed and we may not be able to show it to you. If you may need a record, ask us for a copy before you close your Account (Privacy Policy, section 22.1).

29 Onflow Ads IDs

In short This summary is not part of the agreement; the clauses below govern.

Every record carries an Onflow Ads ID. Quote it when you contact us; it identifies a record but never gives anyone access to it.

29.1 Every record carries one

We give an Onflow Ads ID, such as OFA-123-4567 (a fictional example), to the records you can see, including your Account, Channels, Orders, Placements, Campaigns, Wallet entries, requests and support tickets. Each ID is unique and is never reused.

29.2 Quote it when you contact us

Quote the relevant ID when you contact us or make a claim. It is safe to quote: it reveals nothing about your balance or your email address.

29.3 An ID identifies; it does not authorise

An ID does not sign anyone in, prove ownership, open a record or create a right to any payment or benefit. Two things work differently: a link to a support conversation in our emails opens that conversation for whoever holds it, so keep it private; and a Cross-Promotion join code lets whoever holds it join that Campaign as your partner.

29.4 Do not pass off an ID that is not yours

You must not present another person's ID as yours, or invent or alter one, to imply a transaction, relationship or standing that does not exist (section 16).

29.5 We may re-issue or retire an ID

We may change the format of IDs, or give a record a new ID and retire the old one. An ID has no value apart from its record and cannot be transferred.

Part 8 Onflow Credit, programmes, publishing and contact

30 Onflow Credit

In short This summary is not part of the agreement; the clauses below govern.

Onflow Credit is credit on your Onflow Ads account. It may be used only for Verified audit reports, Syndicate licences, Pulse polls, Brand Lift studies and Brand Safety scans, where and when we offer them, and for Onflow AI context. It cannot be withdrawn or transferred and has no cash value. A refund returns each part of a payment to the balance it came from.

30.1 What Onflow Credit is

Onflow Credit is Promotional Credit recorded on your Account, in US dollars, separately from your Wallet balances. It is not money we owe you, a deposit or a payment instrument, and it earns no interest. Your balance and every entry that changed it are shown in your Wallet.

30.2 How you receive it

Onflow Credit is paid only from these sources, at the rates and within the limits shown in the product:

referral rewards (section 31.2);
the Cross-Promotion completion reward (section 31.4);
the Subscriber Exchange delivery floor make-good (Refund Policy, section 20.3);
a deposit bonus shown as Onflow Credit before you pay (section 12.2);
restores, where credit taken from you after a cheating case is returned because the Decision was overturned (section 15.4); and
grants by Onflow Ads, for example as goodwill or as compensation, each recorded with its reason, which is shown with the entry in your Wallet.

A credit balance you held under an earlier version of these Terms became Onflow Credit, in full, on the day this version was published.

30.3 What it can pay for

Onflow Credit may be used only for Verified audit reports, Syndicate licences, Pulse polls, Brand Lift studies and Brand Safety scans, where and when we offer them (section 6), and for Onflow AI context (section 10.11). It cannot pay for Plans, Paid Promotions, Cross-Promotion, the Subscriber Exchange, link fees, good-faith deposits or anything else, and it stays on your Account until you use it. When you buy a Research and Trust Feature or Onflow AI context, Onflow Credit is used first and the rest comes from your Wallet, and the split is shown before you confirm. For a Pulse poll, a Brand Lift study or a paid Syndicate licence, Onflow Credit pays only our own part of the price: our platform share, the study fee or our fee on the licence. The part paid to another Member, a host's fee or a licensor's share, must come from your Wallet, and a purchase your Wallet cannot cover is refused (section 6.11).

30.4 Refunds of purchases paid with it

If a purchase paid wholly or partly with Onflow Credit is refunded, the part paid with Onflow Credit returns as Onflow Credit and the part paid from your Wallet returns to the balance it came from (Refund Policy, section 14). A refund of Onflow AI context returns its Wallet part as Locked Balance (Refund Policy, section 22.6). Onflow Credit is never refunded in money. When we keep our own part of a refunded Pulse poll or Brand Lift study (section 6.11), the Onflow Credit that paid it stays spent.

30.5 No withdrawal, transfer or cash value

Onflow Credit cannot be withdrawn, paid out, exchanged for money or transferred to another Member or Account, and it has no cash value, including when your Account closes (section 24.4) or a service is discontinued (section 24.5).

30.6 Expiry and reversal

Onflow Credit expires only as section 31.7 provides. A reward paid in Onflow Credit can be withheld or reversed under section 31.6; a reversal takes only the Onflow Credit that remains and never creates a Debt.

31 Referrals, rewards and promotional credit

In short This summary is not part of the agreement; the clauses below govern.

Referral rewards are paid only in Onflow Credit. We check that referrals are genuine and may withhold or reverse rewards. Promotional Credit has no cash value and can expire or be withdrawn.

31.1 Reward programmes are promotional, and we set them

Our referral and reward programmes are promotions, not payment for a service, and create no right to future rewards. We set their rates, limits and conditions, and the figures shown in the product when you act apply. We may change, pause or end a programme for future activity; rewards already earned are not taken away because of that, except under section 31.6 or section 31.7.

31.2 How a referral is credited

Each Account has one referral code and one share link. Someone who opens your link is remembered in their browser for a limited period (Privacy Policy, section 18.1); if they open an Account during it, they become your referral, permanently. An attribution cannot be added later or moved.

You earn a reward, at the rate shown on your Referral Programme page, on each settled Top-up your referral makes. It is paid only in Onflow Credit and is never withdrawable. Nothing else earns a reward. You cannot refer yourself, and referrals between linked Accounts earn nothing (section 16.4).

31.3 What a reward is paid in

Every reward under this section is paid as Onflow Credit, which can be spent only as section 30.3 describes, has no cash value, and is never withdrawn, paid out or refunded in money.

31.4 The Cross-Promotion completion reward

Where a Cross-Promotion you started runs cleanly to its end, we may credit you Onflow Credit at your Plan's rate, up to the monthly limit shown in the product. The reward is discretionary, and we may withhold or reverse it where the Campaign was not a genuine swap or breached this agreement.

31.5 A legacy label is not a Plan

No status or Plan is earned through referrals. The older "Referral" label that some Accounts carry gives no Plan benefit (section 13.6).

31.6 Withholding, reversing and recovering a reward

We use automated and manual measures to check that referrals are genuine, and we may withhold a reward while we check. A reward is reversed if the Top-up it was paid on is refunded. A reward obtained by self-referral, fake or incentivised sign-ups, dealing between linked Accounts or other abuse is void, and we may reverse it and what was bought with it. A reversal takes only the Onflow Credit that remains and never creates a Debt. Confirmed referral abuse also lowers your Reliability Score and may lead to action under section 24.3.

31.7 Promotional Credit can expire and can be withdrawn

Promotional Credit expires on any date stated when we grant it; without one, it does not expire through time alone. We may withdraw Promotional Credit obtained by abuse or granted in error. These reversals take only what remains and never create a Debt.

31.8 Partner links

Where you agree with us to promote the Services, we may give you a partner link, with conditions shown on your Referral Programme page. A partner link may pay only on Top-ups made after a referral meets those conditions; earlier Top-ups never earn. Partner links are discretionary: we may change their conditions for future activity, pause or end them, and holding one does not make you our agent or representative.

31.9 How we check that referrals are real

We use automated and manual measures to check that referrals are genuine. Where we conclude they are not, section 31.6 applies.

32 Reviews, ratings and what we publish about you

In short This summary is not part of the agreement; the clauses below govern.

We show signals from your record to people considering a deal with you, and some are public. Reviews must be honest, and neither side can delete a rating. Tell us if something we publish about you is wrong.

32.1 What we publish about you

We show people considering a deal with you signals from your record, such as your Reliability Score in summary, ratings and reviews, your Cross-Promotion track record and, for a Channel you list, the figures we measure and the totals of thumbs-up and thumbs-down votes that signed-in Members give it. We show vote totals, never who voted, and an Owner cannot vote on their own Channel. An active listing has a public page that anyone, including search engines, can see, and proof pages open for anyone with the link. By listing, booking, hosting or swapping, you agree to this.

32.2 Leaving a review

Each Paid Promotions booking allows one review. A review must be an honest account of a real deal. Reviews may be screened automatically and held for a person to check, and we may decline, hold or remove one that breaches this agreement. A review is its author's opinion, which we do not adopt or verify.

32.3 Ratings run in both directions, and nobody can delete one

After a Placement, each side may rate the other. Neither the author nor the person rated can delete a rating, although a Channel Owner may reply to a review. We may hide a rating, or leave it out of an average, where our checks suggest it does not reflect an arm's-length deal; that is not a finding against anyone.

32.4 We re-measure listed Channels

While a Channel is listed, we re-check its figures. Where we can read the Channel, our measurements replace the figures you entered and are the ones Advertisers see; an implausible figure may be held for review. A measurement is neither an accusation nor a warranty (section 20.3).

32.5 The Cross-Promotion track record

Before someone pairs with you in a Cross-Promotion, we show them how many swaps you completed, how many you abandoned (a run in which you were found to have broken the swap, a swap with a partner that you cancelled, or a slot you claimed and did not deliver), and your average rating. A swap your partner cancelled, a failure that was neither side's act, and a swap our team stopped are not counted against you. This count of outcomes is not a penalty, so section 15.4 does not apply; if it is materially wrong, use section 32.6.

32.6 If something we publish about you is wrong

Tell us what is wrong, quoting the Onflow Ads ID. We correct what our records show is wrong, re-take a disputed measurement and remove a rating we should not show. Section 21 applies to any loss you say an error caused.

32.7 What these signals are, and what they are not

These signals are our operational record of how deals involving you have gone. They are not a statement about your honesty, finances or business, a credit rating or an endorsement, and we do not warrant them. Do not present them as a verified rating or use them to decide whether to lend to, employ, house or insure anyone.

32.8 Do not manipulate any of this

Do not buy, sell, trade or solicit reviews or ratings, rate your own deal or one you have an interest in, including through another Account, rate in retaliation, vote on a Channel through more than one Account or organise others to vote, coordinate Accounts to move anyone's standing, or pressure anyone over a rating. A rating obtained or given that way is removed or discounted, and section 16.3 applies.

33 How to contact us

In short This summary is not part of the agreement; the clauses below govern.

How to reach us for support, privacy, grievances, security reports and legal notices.

Onflow Ads, a business operating from India and subject to Indian law. Our legal name and address are not published on this page; we furnish them on written request to support@onflowads.com where a law, a court, a regulator, a payment provider or a dispute requires it, and the Grievance Officer below answers in that name.

Support

support@onflowads.com or our contact form

Your Account, Orders, payments and anything else about the Services.

Privacy

privacy@onflowads.com

Requests about your Personal Data. The Privacy Policy, section 29, gives the full contacts for data matters.

Grievance Officer

our designated Grievance Officer (named on written request)

Acknowledged within 24 hours and resolved within the time the law requires, and in any event within one month. See section 23.5.

Security reports

Follow the Privacy Policy, section 21.4

Legal notices and requests from authorities

In writing, addressed to us at our principal place of business in India, sent to support@onflowads.com with the matter in the subject line

An authority should state the legal basis of its request.

34 Official channels and social media

In short This summary is not part of the agreement; the clauses below govern.

Our official accounts are the ones linked from the Website. Our Telegram updates channel is our only official channel for platform updates, and we never take payment outside the platform.

34.1 Which accounts are ours

The accounts we operate on other platforms are the ones linked from the Website, in the footer of our pages and in our emails. That list is authoritative: an account not linked from it is not ours, whatever its name or logo.

34.2 The Updates Channel

Our Updates Channel on Telegram is our only official channel for platform updates. Joining it is required to use the Bot (section 11.2); following our other profiles is optional. Nothing posted on any channel or profile changes this agreement; changes are made only as section 25 describes.

34.3 What we never do there

We do not provide support in direct messages; use the routes in section 33.
We never ask for a password, a one-time code, a two-factor code or a payment credential in a direct message, on another platform or by email. You enter a code only on onflowads.com, in a step you started yourself (section 3.5).
We never take payment outside the platform. Every Top-up, purchase and Payout happens inside your signed-in Account, and no one acting for us offers discounts, "manual top-ups", investments or private deals in messages.
We do not decide disputes, refunds or penalties there.

34.4 Impersonation

Impersonating Onflow Ads, our staff or our accounts is prohibited. Check an account against the list in section 34.1 before you trust it, and report a fake through our contact form. To the extent the law allows, we are not responsible for what an impersonator does, or for money or information you give to an account that is not ours.

34.5 Those platforms are not ours

The platforms where we have accounts are third-party services with their own terms and privacy policies, and section 18 applies to them. What you post there is governed by their rules, but conduct there that targets the Services or their users can still breach section 16. We may moderate our own pages there, including by removing comments and blocking accounts (Privacy Policy, section 30).

Onflow Ads Terms of Service, version 3.6. Published 26 October 2026; effective 26 October 2026.

Terms of Service

What is changing

1 Acceptance of these Terms

1.1 The documents that form this agreement

1.2 One agreement, wherever you use the Services

1.3 How you accept, and acting for others

1.4 Order of precedence

1.5 An electronic agreement

1.6 Which version applies

2 Definitions

3 Eligibility and your Account

3.1 Who may use the Services

3.2 One person, one Account

3.3 Accurate information

3.4 Being reachable by email and on Telegram

3.5 Keeping your Account secure

3.6 Signing in through Google, Apple or Telegram

3.7 Recovering access

3.8 Sanctions and restricted places

3.9 If you die or lose capacity

3.10 Closing your Account

4 Channels you connect

4.1 What we require of a Channel you connect

4.2 The rights our Bot needs, and why

4.3 How we read a Channel

4.4 Confirming that you run a Channel

4.5 We keep copies of what we read

4.6 Keeping a connected Channel usable

4.7 Removing a Channel

5 The Services

5.1 What we offer

5.2 We may change the Services

5.3 Maintenance and availability

5.4 Prices and figures shown in the product

5.5 Beta and preview features

6 Research and trust features

6.1 Where and when we offer them

6.2 If you use Onflow Verified

6.3 If you use Brand Safety Shield

6.4 If you use Syndicate

6.5 If you use Pulse

6.6 If you use Brand Lift

6.7 When a Pulse host is paid

6.8 Disputing a host's payout

6.9 Releasing a payout early

6.10 Pulse penalties, and how they are proved

6.11 Who pays what in Pulse, and when money comes back

7 Paid Promotions

7.1 Who contracts with whom, and our role

7.2 Escrow, and when it releases

7.3 The Marketplace Fee

7.4 If you are a Channel Owner

7.5 If you are an Advertiser

7.6 Repeating placements

7.7 Monitoring and proof

7.8 Verified Delivery Insurance and the view guarantee

7.9 Releasing a payout early

7.10 Concerns, reports and decisions

7.11 Cancellation

7.12 Payouts and identity verification

7.13 What the numbers mean

7.14 Listings, ranking, auctions and paid visibility

7.15 The pin

7.16 Dealing off the platform

8 Cross-Promotion

8.1 Taking part

8.2 What you are committing to

8.3 What money moves

8.4 When a swap does not go out

8.5 Recurring swaps

8.6 Blitz swaps

8.7 Campaign Insurance

8.8 What we do not promise

9 Subscriber Exchange

9.1 Enrolling a Channel

9.2 Your protections as a host

9.3 The hold period

9.4 Exchange Credits are not money

9.5 Running an ad

9.6 Delivery upgrades and Priority Review